Remote Editorial Operations Coordinator

Cactus Communications Pvt. Ltd.; Hinoba-an; On-site; INR 550,000 - 750,000; Full time

Job summary

CACTUS Communications Pvt. Ltd. is a remote-first firm that coordinates the work flow for editing projects worldwide.

You will act as the first point of contact for editors, collaborating with client servicing and care teams and supporting 24x7 operations across time zones. You may travel to the Mumbai office as required. The Associate Process Manager role requires strong English communication, multitasking, and process knowledge to ensure timely delivery and high-quality service.

Qualifications

• Fluent English communication and strong email writing with attention to grammar and empathy.
• Excellent organizational and time management skills with ability to multitask.
• Analytical skills to identify and plug inefficiencies.
• Proficiency in Word and Excel would be an advantage.

Responsibilities

• Coordinate editing flow with editing, client servicing, and customer care teams to meet client requirements.
• Respond to queries from editors globally in a timely, professional manner.
• Maintain knowledge of all company processes and best practices.
• Build strong relationships with editors by providing a positive environment.
• Interact with editors via phone and email communication.

Skills

Fluent English

Email writing

Organizational skills

Time management

Multitasking

MS Word

MS Excel

Analytical skills

High pressure handling

Tools

MS Word

MS Excel

Job description

CACTUS Communications Pvt. Ltd. is a remote-first firm that coordinates the work flow for editing projects worldwide.

You will act as the first point of contact for editors, collaborating with client servicing and care teams and supporting 24x7 operations across time zones. You may travel to the Mumbai office as required. The Associate Process Manager role requires strong English communication, multitasking, and process knowledge to ensure timely delivery and high-quality service.