Associate Process Manager

Cactus Communications Pvt. Ltd.; Hinoba-an; On-site; INR 550,000 - 750,000; Full time

Job summary

CACTUS Communications Pvt. Ltd. is a remote-first firm that coordinates the work flow for editing projects worldwide.

You will act as the first point of contact for editors, collaborating with client servicing and care teams and supporting 24x7 operations across time zones. You may travel to the Mumbai office as required. The Associate Process Manager role requires strong English communication, multitasking, and process knowledge to ensure timely delivery and high-quality service.

Qualifications

• Fluent English communication and strong email writing with attention to grammar and empathy.
• Excellent organizational and time management skills with ability to multitask.
• Analytical skills to identify and plug inefficiencies.
• Proficiency in Word and Excel would be an advantage.

Responsibilities

• Coordinate editing flow with editing, client servicing, and customer care teams to meet client requirements.
• Respond to queries from editors globally in a timely, professional manner.
• Maintain knowledge of all company processes and best practices.
• Build strong relationships with editors by providing a positive environment.
• Interact with editors via phone and email communication.

Skills

Fluent English

Email writing

Organizational skills

Time management

Multitasking

MS Word

MS Excel

Analytical skills

High pressure handling

Tools

MS Word

MS Excel

Job description

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

As an Associate Process Manager, you will be a part of the Work Flow Management team, which is responsible for coordinating the flow of work coming into the editing department, working with the client servicing team to meet customer requirements and being the first point of contact for editors working across the globe.Note: You will be expected to work in rotational shifts for the 24x7 process. Only candidates’ comfortable working in these shifts are requested to apply.

Responsibilities

• Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements
• Coordinate and answer queries from in-house and freelance editors across the globe in a timely and professional manner
• Having an in-depth knowledge of all processes within the company
• Cultivating solid relationships with the editors by providing a great personal and professional environment
• Interacting with editors through phone calls and email communications

Qualifications and Prerequisites

• 6 months – 1 year experience in a client servicing role
• Fluent English communication and good email-writing skills with attention to grammar, empathy, and internal processes
• Excellent organizational and time management skills with the ability to multitask
• Analytical skills to identify and plug inefficiencies
• Proficiency in Word and Excel would be an advantage
• Maintaining a positive frame while dealing with high pressure situations

Application Process

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS

Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.