Remote Dermatology Call Center Agent | Patient Care

Skin And Cancer Institute; Philippines; Hybrid; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Professional development

Supportive environment

Job summary

Skin and Cancer Institute in the Philippines is seeking a dedicated Call Center Agent for a remote, long-term position with schedules aligned to U.S. Pacific Time. The role emphasizes patient-focused service, appointment coordination, and insurance support in a fast-paced medical environment.

Ideal candidates bring healthcare customer service background, HIPAA knowledge, and proficiency with EMR/EHR systems. Training and ongoing support are provided to ensure quality patient care.

Qualifications

• 2+ years of call center experience.
• Healthcare or medical office exposure preferred.
• Strong communication and multitasking abilities.
• Knowledge of HIPAA and patient confidentiality.
• Proficient with EMR/EHR systems and Microsoft 365.

Responsibilities

• Answer high-volume inbound/outbound calls with empathy and professionalism.
• Schedule, reschedule, and confirm patient appointments per clinic protocols.
• Verify insurance and collect patient information for registration.
• Coordinate care coordination messages with clinical staff.
• Document interactions accurately in EMR/EHR systems.

Education

High School Diploma or GED

Tools

EMA

ModMed

Job description

Skin and Cancer Institute in the Philippines is seeking a dedicated Call Center Agent for a remote, long-term position with schedules aligned to U.S. Pacific Time. The role emphasizes patient-focused service, appointment coordination, and insurance support in a fast-paced medical environment.

Ideal candidates bring healthcare customer service background, HIPAA knowledge, and proficiency with EMR/EHR systems. Training and ongoing support are provided to ensure quality patient care.