Cybersecurity Technical Support Specialist

100Hires, Inc.; Taguig; Remote; PHP 600,000 - 850,000; Full time

Job summary

100Hires, Inc. is seeking a Cybersecurity Technical Support Specialist for remote work to assist customers with cybersecurity products. You will investigate security-related issues, analyze logs, and provide timely resolutions.

The role requires strong troubleshooting skills, the ability to interpret system and security logs, and clear communication with both technical and non-technical customers. Ideal candidates will have hands-on experience with patching, software updates, and remediation,

Qualifications

• Strong understanding of cybersecurity concepts and endpoint security.
• Experience reading and interpreting logs and error messages.
• Hands-on with patching, updates, configurations, and remediation.
• Excellent written and verbal English communication.

Responsibilities

• Provide technical support for cybersecurity issues via calls, tickets, and chat.
• Troubleshoot, interpret logs, identify errors, and determine root causes.
• Assist with software updates, patches, and configurations.
• Escalate complex or security-critical issues to appropriate teams.

Skills

Cybersecurity

Log interpretation

Troubleshooting

English communication

Remote work

Tools

AWS Connect

Zendesk

Slack

Windows

Job description

Employment Type: Full-Time – Independent ContractorWork Arrangement: RemoteAbout the RoleWe are looking for an experienced Cybersecurity Technical Support Specialist to provide technical assistance to customers using cybersecurity products and solutions. This role requires strong hands-on knowledge of cybersecurity, troubleshooting, logs, system errors, and security-related issues.You will work directly with customers through inbound calls and support channels, investigate technical issues, identify root causes, and provide timely resolutions.Key ResponsibilitiesProvide technical support for cybersecurity-related issues through inbound calls, tickets, and chat.Troubleshoot and interpret system, application, security, and event logs to identify errors and potential issues.Investigate endpoint, software, connectivity, and security-related problems.Identify root causes and recommend or implement appropriate resolutions.Assist with software updates, patches, configurations, and remediation.Escalate complex or security-critical issues to the appropriate technical teams.Document troubleshooting steps, resolutions, and customer interactions accurately.Communicate technical information clearly to both technical and non-technical customers.Collaborate with internal teams through Slack and other communication channels.QualificationsTechnical support or cybersecurity experience, preferably supporting cybersecurity software/products.Strong understanding of cybersecurity concepts, endpoint security, malware, vulnerabilities, and system troubleshooting.Experience reading and interpreting logs and error messages.Hands-on experience with patching, software updates, configurations, and remediation.Strong analytical and troubleshooting skills.Excellent written and verbal English communication.Comfortable handling inbound customer calls and technical support tickets.Able to work independently in a remote environment. At least 100mbps Internet Speed.Tools & PlatformsExperience with or willingness to work with:AWS Connect – inbound customer callsZendesk – ticketing and customer supportSlack – internal communicationMicrosoft environment – Windows/Microsoft technologiesIdeal CandidateThe ideal candidate is a cybersecurity-focused technical support professional who can go beyond basic troubleshooting, someone who can investigate logs, understand what is happening at the system/security level, identify the likely cause, and guide the customer toward a resolution.Why Join Us?100% Remote – Work from the comfort of your home.Career Growth – Build deeper expertise in cybersecurity and technical support.Global Exposure – Work with international customers and technology teams.Hands-On Experience – Gain practical experience troubleshooting real-world cybersecurity issues.Continuous Learning – Expand your knowledge of cybersecurity tools, technologies, and best practices.Collaborative Environment – Work alongside experienced technical and cybersecurity professionals.Long-Term Opportunity – Grow with a technology-focused organization and develop your career in cybersecurity.