Remote Customer Support Specialist

StaffSmart Outsourcing; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative to join our Pasig-based team in a full-time, remote-capable role. You will support financial services, e-commerce, and ride-hailing clients across multiple channels, delivering accurate resolutions with professionalism.

The role emphasizes strong written communication, time management, and proficiency with ticketing systems, while maintaining service quality standards and collaboration with colleagues.

Qualifications

• Proven experience in customer service or call centre operations.
• Strong written communication for clear, professional responses.
• Ability to manage multiple queries with strong time management.
• Familiarity with customer service software and ticketing systems.

Responsibilities

• Respond to customer inquiries across channels (email, live chat, tickets).
• Provide accurate resolutions while upholding quality standards.
• Handle occasional inbound voice calls professionally.
• Document interactions in company systems and follow escalation procedures.
• Escalate complex issues to appropriate departments.
• Maintain knowledge of product features, policies, procedures.
• Adhere to guidelines and best practices.
• Collaborate with team to meet objectives.
• Meet targets for response times, resolutions, and CSAT.

Job description

StaffSmart Outsourcing is seeking a Customer Service Representative to join our Pasig-based team in a full-time, remote-capable role. You will support financial services, e-commerce, and ride-hailing clients across multiple channels, delivering accurate resolutions with professionalism.

The role emphasizes strong written communication, time management, and proficiency with ticketing systems, while maintaining service quality standards and collaboration with colleagues.