Remote Customer Support & Ops Lead - E-commerce

Tidal; Manila; Remote; PHP 973,822 - 1,136,125; Full time

Job summary

A direct placement agency is seeking a proactive Customer Support & Executive Assistant to support logistics and e-commerce operations. This remote role requires 3+ years in similar positions, excellent English communication skills, and proficiency with platforms like Shopify and Amazon. The candidate will manage customer inquiries and support administrative tasks for the leadership team during US EST hours.

Qualifications

• 3+ years of experience in customer support or executive assistant roles.
• Filipino citizen.
• Ability to work independently and coordinate across multiple stakeholders.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Resolve customer issues by coordinating with internal teams.
• Assist in managing order processing and invoicing.

Skills

Excellent English communication skills

Customer support experience

Organizational skills

Time management abilities

Experience with e-commerce platforms

Tools

Shopify

Amazon Seller Central

Google Suite

Slack

Zoom

Job description

A direct placement agency is seeking a proactive Customer Support & Executive Assistant to support logistics and e-commerce operations. This remote role requires 3+ years in similar positions, excellent English communication skills, and proficiency with platforms like Shopify and Amazon. The candidate will manage customer inquiries and support administrative tasks for the leadership team during US EST hours.