Remote Customer Support Assistant - Coca-Cola

The Elitejob; Philippines; Remote; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Remote work flexibility

Comprehensive health insurance

Paid time off

Retirement savings plan

Employee discounts

Job summary

A leading technology firm is seeking a Remote Customer Support Assistant to provide high-quality assistance to customers. In this role, you will manage inquiries and ensure customer satisfaction while working flexibly. Ideal candidates will have customer service experience and strong communication skills. This full-time position offers comprehensive benefits, including health insurance and retirement plans.

Qualifications

• Proven experience in customer service or support, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Provide excellent customer support through phone, email, and chat.
• Resolve customer complaints with professionalism.
• Process orders, returns, and exchanges promptly.

Skills

Customer service experience

Verbal communication

Written communication

Problem-solving skills

Attention to detail

Multitasking ability

Education

High school diploma

College degree

Tools

Zendesk

Freshdesk

Job description

Job Summary:

Progressive Technology is seeking a dedicated and proactive Remote Customer Support Assistant to join our team supporting Coca-Colas customer service operations. In this role, you will be responsible for providing high-quality assistance to customers, ensuring they have a seamless experience while interacting with the brand. As part of our remote team, you will handle inquiries, resolve issues, and maintain a positive and professional relationship with Coca-Colas valued customers.

Key Responsibilities:

• Provide excellent customer support through phone, email, and chat channels, addressing inquiries and troubleshooting issues.

• Resolve customer complaints or concerns with empathy and professionalism, ensuring satisfaction with the Coca-Cola brand.

• Process orders, returns, and exchanges promptly and accurately.

• Maintain a high level of product knowledge, including promotions and special offers, to provide accurate information to customers.

• Assist in documenting customer interactions and update customer records in the system.

• Collaborate with other departments when needed to resolve complex issues and escalate when necessary.

• Follow company protocols and policies to ensure consistency in support delivery.

• Maintain response time and quality standards set by the company and Coca-Cola.

Required Skills and Qualifications:

• Proven experience in customer service or support, preferably in a remote setting.

• Excellent verbal and written communication skills.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• High school diploma or equivalent; college degree preferred.

• Proficiency in customer support tools (Zendesk, Freshdesk, etc.) is a plus.

• Comfortable with using digital tools and platforms to manage customer interactions and track issues.

• Positive attitude with a focus on customer satisfaction.

Experience:

• 1+ years of experience in customer service or a related field.

• Prior experience in a remote working environment is highly advantageous.

• Experience in the beverage or food industry is a plus, though not required.

Working Hours:

• Full-time position (40 hours per week).

• Flexible working hours within the range of 8 AM to 8 PM (local time), Monday to Friday.

• Occasional weekend shifts may be required, with prior notice provided.

Knowledge, Skills, and Abilities:

• Strong knowledge of customer service best practices.

• Ability to handle challenging situations with calm and professionalism.

• Exceptional organizational skills and the ability to manage multiple inquiries at once.

• Self-motivated with the ability to work independently in a remote environment.

• Familiarity with Coca-Cola products, services, and brand values is an advantage.

• Tech-savvy and quick to adapt to new software and tools.

Benefits:

• Competitive salary and performance-based bonuses.

• Remote work flexibility, allowing you to work from the comfort of your home.

• Comprehensive health, dental, and vision insurance plans.

• Paid time off (PTO) and holiday pay.

• Retirement savings plan with company matching.

• Opportunities for career development and training.

• Employee discounts on Coca-Cola products.

Why Join Progressive Technology and Coca-Cola:

• Be part of a global leader in the beverage industry and support a brand that values its customers and employees.

• Enjoy the benefits of working remotely with flexible hours, offering a healthy work-life balance.

• Work with a supportive, innovative team that encourages professional growth and development.

• Access to numerous employee perks and opportunities for advancement within the company.

• Join a company committed to diversity, inclusion, and sustainability.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter outlining their experience and suitability for the role. Please apply directly through the Progressive Technology careers portal or email your application to us. We look forward to hearing from you and reviewing your application.