Remote CSR: Entry-Level Customer Support

StaffSmart Outsourcing; Metro Manila; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Training program

Mentors

Career growth

Wellbeing benefits

Team culture

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative for a Virtual Process role based in Pasig. This full-time entry point is ideal for fresh graduates eager to begin a career in customer service, offering remote work and growth opportunities.

You will handle inquiries, resolve issues, and provide product information while following protocols and maintaining quality. A supportive training environment and potential for career progression are highlighted.

Qualifications

• Fresh graduate or someone new to customer service seeking to start a career.
• Excellent verbal and written communication in English.
• Strong listening skills and empathy.
• Reliable internet connection and a suitable home workspace.
• Basic computer literacy and ability to learn systems quickly.
• Strong organizational and time management abilities.
• Professional demeanor and commitment to customer satisfaction.
• Flexible and open to feedback; willingness to learn on the job.

Responsibilities

• Answer customer inquiries via phone in a professional manner.
• Resolve issues and record interactions accurately.
• Provide product and service information to customers.
• Process requests, orders, and transactions.
• Follow protocols while maintaining quality standards.
• Escalate complex issues to senior staff when needed.
• Support team performance goals with a positive attitude.
• Seek feedback to improve customer service skills.

Skills

Excellent communication

Active listening

Empathy

English proficiency

Home workspace

Reliable internet

Basic computer literacy

Time management

Organizational skills

Professional demeanor

Willingness to learn

Job description

StaffSmart Outsourcing is seeking a Customer Service Representative for a Virtual Process role based in Pasig. This full-time entry point is ideal for fresh graduates eager to begin a career in customer service, offering remote work and growth opportunities.

You will handle inquiries, resolve issues, and provide product information while following protocols and maintaining quality. A supportive training environment and potential for career progression are highlighted.