FRESH GRADS & NEWBIES, THIS IS FOR YOU! | CSR | Virtual Process

StaffSmart Outsourcing; Metro Manila; Remote; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Training program

Mentors

Career growth

Wellbeing benefits

Team culture

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative for a Virtual Process role based in Pasig. This full-time entry point is ideal for fresh graduates eager to begin a career in customer service, offering remote work and growth opportunities.

You will handle inquiries, resolve issues, and provide product information while following protocols and maintaining quality. A supportive training environment and potential for career progression are highlighted.

Qualifications

• Fresh graduate or someone new to customer service seeking to start a career.
• Excellent verbal and written communication in English.
• Strong listening skills and empathy.
• Reliable internet connection and a suitable home workspace.
• Basic computer literacy and ability to learn systems quickly.
• Strong organizational and time management abilities.
• Professional demeanor and commitment to customer satisfaction.
• Flexible and open to feedback; willingness to learn on the job.

Responsibilities

• Answer customer inquiries via phone in a professional manner.
• Resolve issues and record interactions accurately.
• Provide product and service information to customers.
• Process requests, orders, and transactions.
• Follow protocols while maintaining quality standards.
• Escalate complex issues to senior staff when needed.
• Support team performance goals with a positive attitude.
• Seek feedback to improve customer service skills.

Skills

Excellent communication

Active listening

Empathy

English proficiency

Home workspace

Reliable internet

Basic computer literacy

Time management

Organizational skills

Professional demeanor

Willingness to learn

Job description

About us

StaffSmart Outsourcing is a leading customer service outsourcing provider committed to delivering exceptional support solutions to clients across various industries. We pride ourselves on creating a supportive and dynamic work environment where our team members can grow their careers whilst maintaining an excellent work-life balance. Our mission is to empower businesses by providing high-quality customer service whilst nurturing talent and fostering professional development opportunities.

About the role

We are pleased to announce an exciting opportunity for a Customer Service Representative (CSR) in a Virtual Process role, based in the Bridgetowne, Pasig. This is a full-time position specifically designed for fresh graduates and individuals new to the customer service industry who are eager to launch their careers. This role offers a fantastic entry point into the customer service sector, where you will have the opportunity to develop professional skills, build industry experience and grow with our organization. Working in a virtual environment, you will provide direct customer support whilst enjoying the flexibility and convenience of remote work.

What you'll be doing

• Answering customer inquiries via phone call in a professional and courteous manner

• Resolving customer issues and concerns promptly and effectively, whilst maintaining detailed records of all interactions

• Providing product and service information to customers to ensure their satisfaction and build brand loyalty

• Processing customer requests, orders and transactions accurately and efficiently

• Following established protocols and procedures whilst maintaining quality standards at all times

• Escalating complex issues to senior team members or management when necessary

• Contributing to team performance goals and metrics whilst maintaining a positive attitude and work ethic

• Seeking feedback and continuously improving your customer service skills and product knowledge

What we're looking for

• Fresh graduate or someone new to the customer service industry with a genuine willingness to learn and develop professional skills

• Excellent communication skills, both written and verbal, with the ability to articulate clearly to diverse customers

• Strong listening skills and empathy, with the ability to understand and address customer concerns with patience

• Proficiency in English, with competency in local languages being advantageous

• Reliable internet connection and a suitable home workspace for remote work

• Basic computer literacy and the ability to quickly learn new systems and tools

• Strong organizational and time management skills, with the ability to handle multiple tasks and priorities

• A professional demeanor and genuine passion for delivering excellent customer service

• Flexibility and adaptability, with openness to feedback and a commitment to continuous improvement

• Previous customer service or retail experience is desirable but not essential for fresh graduates

What we offer

• Comprehensive training program designed specifically for fresh graduates and newcomers to equip you with all necessary skills and product knowledge

• Supportive team environment with experienced mentors and supervisors who are committed to your professional development

• Career progression opportunities within the company as you develop your experience and expertise

• Competitive remuneration package with performance-based incentives

• Health and wellness benefits to support your overall wellbeing

• Opportunities for ongoing learning and skills development through training and certification programmes

• A vibrant company culture that values teamwork, collaboration and employee satisfaction