Remote CS Operations Partner for 120+ Accounts

cas; Philippines; On-site; PHP 5,629,000 - 7,505,000; Full time

Benefits offered by this job

Competitive USD compensation

Permanent remote work

Equipment provided

15 days PTO

Guaranteed increases

Referral rewards

CAS Flex Perks

Structured onboarding

Career growth

Culture of ownership

Job summary

CAS is seeking a Customer Success Partner to operationally support a Lead or Principal Rep managing a 120+ staffer book. This is a remote, full-time independent contractor role based in the Philippines, aligned to U.S.

business hours. You will monitor book health, own recurring reporting, track follow-ups, support onboarding, and keep data clean so the Rep can focus on strategic conversations and client relationships.

Qualifications

• Experience in account management, customer success, operations support, client support, or a similar role
• Strong attention to detail and comfort owning recurring reporting and data accuracy
• Ability to manage and organize a large volume of accounts, tasks, and follow-ups
• Clear and proactive communication skills, with the confidence to flag risks before being asked
• Strong organizational and time-management skills
• Ability to work independently and stay accountable in a remote environment
• Strong follow-through and attention to detail, with the ability to keep multiple priorities moving
• Comfort working with spreadsheets, reporting tools, account-management systems, and other digital tools
• Ability to work U.S. business hours

Responsibilities

• Monitor the health of a shared book of 120+ staffer accounts. Identify potential risks early and flag issues before they become larger account or retention concerns.
• Own recurring account reporting and keep book-level data accurate, organized, and current.
• Handle the operational work that keeps accounts running smoothly underneath the Rep. Track follow-ups, account updates, action items, and other recurring activities across the book.
• Work closely with your assigned Rep on prioritization. Catch what needs attention, surface important updates, and help the Rep stay focused on strategic conversations and the client-facing relationship.
• Support onboarding and early-tenure tracking for new staffers added to the book. Maintain visibility into important updates and potential concerns during the early stages of an account.
• Escalate issues clearly and early, providing enough context for the Rep to understand the situation and step in when a relationship-level conversation is needed.
• Keep account information, tracking, and reporting systems accurate and organized. Make sure important details are easy to find and that the book remains manageable as it grows.

Skills

Account management

Customer success

Organization

Communication

Time management

Tools

CRM software

Spreadsheets

Reporting tools

Job description

CAS is seeking a Customer Success Partner to operationally support a Lead or Principal Rep managing a 120+ staffer book. This is a remote, full-time independent contractor role based in the Philippines, aligned to U.S.

business hours. You will monitor book health, own recurring reporting, track follow-ups, support onboarding, and keep data clean so the Rep can focus on strategic conversations and client relationships.