Remote Client Care Analyst - Technical Support

RainFocus; Manila; Remote; PHP 400,000 - 600,000; Full time

Benefits offered by this job

Competitive salaries

Generous PTO

401k

Team building activities

Job summary

RainFocus is seeking a Client Care Analyst to deliver exceptional technical support to clients. The successful candidate will leverage strong communication skills to address issues promptly and efficiently. This role involves reviewing support requests, maintaining ownership of cases, and collaborating with internal teams. Candidates should have at least 1.5 years in a technical support role, be self-motivated, and demonstrate problem-solving abilities. This remote position can be located anywhere in the Philippines and offers competitive benefits.

Qualifications

• At least 1.5 years in a technical support role.
• Demonstrated ability to communicate effectively with clients.
• Experience in a consulting or client-facing environment.

Responsibilities

• Provide technical support to clients via tickets and chat.
• Review and evaluate incoming support requests.
• Maintain ownership of assigned cases and ensure timely resolution.

Skills

Technical support experience

Strong written and verbal communication

CRM software (Salesforce)

Critical thinking

Problem-solving skills

Job description

RainFocus is seeking a Client Care Analyst to deliver exceptional technical support to clients. The successful candidate will leverage strong communication skills to address issues promptly and efficiently. This role involves reviewing support requests, maintaining ownership of cases, and collaborating with internal teams. Candidates should have at least 1.5 years in a technical support role, be self-motivated, and demonstrate problem-solving abilities. This remote position can be located anywhere in the Philippines and offers competitive benefits.