Remote Business Operations & CRM Analyst

MicroSourcing; Manila; On-site; PHP 903,960 - 1,339,200; Full time

Job summary

MicroSourcing in Metro Manila, Philippines, is seeking a Business Analyst / Business Operations Analyst to support operational performance through data analysis, systems administration, and reporting.

You will focus on CRM management, KPI tracking, and financial reporting, collaborating with sales, finance, and operations to improve visibility and execution.

Qualifications

• Bachelor's degree in a related field is required.
• Experience as a business analyst or business operations professional.
• Familiarity with Microsoft Dynamics 365 Sales and Financial modules.
• Proficient in Excel and PowerPoint for reporting.
• Strong written and verbal communication skills.
• Experience with KPI frameworks and budgeting is a plus.

Responsibilities

• Analyze business processes and data to identify gaps and opportunities.
• Support CRM administration and reporting using Dynamics 365.
• Maintain CRM data quality and provide user support.
• Define, track, and maintain KPI metrics.
• Prepare operational and management reports.
• Support budgeting, forecasting, and financial tracking activities.
• Translate business requirements into clear reporting/documentation.
• Collaborate with sales, finance, and operations to align data needs.
• Ensure data accuracy and timeliness across systems.
• Assist with ad hoc analysis and leadership requests.

Skills

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

KPI tracking

Education

Bachelor's degree in Business/Finance/Economics/Information Systems

Tools

Microsoft Dynamics 365 Sales

Microsoft Excel

PowerPoint

Business intelligence tools

Job description

Discover your 100% YOU with MicroSourcing!

Position: Business Analyst

Work setup: Work from Home

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Job Title: Business Analyst / Business Operations Analyst

Department: Business Operations

Reports To: Head of Business Operations Role

Overview: The Business Analyst / Business Operations Analyst supports operational performance through data analysis, systems administration, and reporting. The role focuses on CRM management, KPI tracking, and financial reporting. The analyst works with stakeholders across sales, finance, and operations to improve visibility, accuracy, and execution.

Key Responsibilities

Analyze business processes and operational data to identify gaps and improvement opportunities.

Support administration and day to day use of Microsoft Dynamics 365 Sales and Financial modules.

Maintain and administer the CRM, including data quality, user support, and basic configuration.

Support definition, tracking, and maintenance of business KPI metrics.

Prepare and maintain operational and management reports.

Support budgeting, forecasting, and financial tracking activities.

Translate business requirements into clear documentation for reporting and system updates.

Partner with sales, finance, and operations teams to align data and reporting needs.

Ensure data accuracy, consistency, and timeliness across systems.

Support ad hoc analysis and leadership requests.

Qualifications

Bachelors degree in Business, Finance, Economics, Information Systems, or a related field.

Experience in a business analyst or business operations role.

Familiarity with Microsoft Dynamics 365 Sales and Financial.

Experience supporting CRM administration and reporting processes.

Strong analytical and problem solving skills.

Experience working with KPI frameworks and performance metrics.

Working knowledge of budgeting and financial reports.

Proficiency in Microsoft Excel and PowerPoint.

Strong written and verbal communication skills.

Working Relationships

Experience with business intelligence or reporting tools.

Exposure to sales operations or finance operations environments.

Ability to work with cross functional stakeholders.

Strong attention to detail and follow through.

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply