Remote BMS & HVAC Solutions Engineer

Triwill Group; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Remote work

Career growth

Collaborative team

Job summary

Triwill Group is seeking a highly skilled Technical Solutions Engineer to support BMS/HVAC deployments, troubleshoot BACnet/IP integrations, and resolve complex technical issues for enterprise customers. This remote role requires strong communication and hands-on building automation experience.

The candidate will collaborate with sales, customer success, and deployment teams, handling Tier 1–3 issues while maintaining clear documentation and feedback to product teams.

Qualifications

• 3-5+ years hands-on experience in BMS, HVAC controls, building automation, or building controls.
• Strong understanding of BACnet, particularly BACnet/IP.
• Practical IP networking knowledge including IP addressing, DHCP/DNS, VLANs, firewalls, ports, proxies, and NTP.
• Experience troubleshooting technical issues independently.
• Experience managing an external customer support or technical support queue.
• Strong written technical communication skills.
• Ability to explain complex technical concepts clearly to customers.
• Ability to work across BMS, networking, device, and cloud-related troubleshooting.

Responsibilities

• Diagnose and resolve customer technical issues across BMS, HVAC controls, networking, and connected devices.
• Troubleshoot BACnet integration issues, including point discovery, mapping, communication, and data validation.
• Diagnose IP networking and connectivity issues involving DHCP, DNS, VLANs, firewalls, proxies, SSL inspection, and NTP.
• Support customers with network admission and device connectivity requirements.
• Investigate data-quality issues and determine whether problems originate from the device, network, BMS, or integration layer.
• Manage and resolve technical customer support cases through an external support queue.
• Handle routine support requests as well as complex technical escalations.
• Support Sales with technical questions during the pre-sales process.
• Support Customer Success with technical account-health investigations.
• Support Deployment teams when technical issues arise during installations.
• Assist with security questionnaires and technical customer requirements.
• Communicate complex technical issues clearly to both technical and non-technical audiences.
• Document troubleshooting processes, solutions, and technical knowledge for internal use.
• Provide product and engineering teams with feedback on recurring technical issues and customer requirements.
• Escalate only issues that require product-level or engineering intervention.

Skills

BMS,

HVAC controls

building automation

BACnet/IP

IP networking

troubleshooting

external support queue

technical communication

explain complex concepts

cloud/troubleshooting

Tools

HubSpot

Zendesk

ServiceNow

Modbus

Niagara/Tridium

Job description

Triwill Group is seeking a highly skilled Technical Solutions Engineer to support BMS/HVAC deployments, troubleshoot BACnet/IP integrations, and resolve complex technical issues for enterprise customers. This remote role requires strong communication and hands-on building automation experience.

The candidate will collaborate with sales, customer success, and deployment teams, handling Tier 1–3 issues while maintaining clear documentation and feedback to product teams.