Remote Bilingual Contact Center Trainer

Mass Markets, Inc.; San Fernando; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

HMO Coverage

Rank & File: ₱100,000 coverage

Dental Coverage

In-house dental assistance ₱5,000

Free meal during training

Career growth and learning

Rice, clothing, laundry and meals stip

Performance bonuses

Shuttle services

Job summary

MCI, a leading tech-enabled business services company, is seeking a dedicated Contact Center Trainer to prepare agents for client engagements across multiple accounts. You will deliver onboarding, soft skills, product, and systems training in-person and virtually, and measure effectiveness with assessments and metrics.

The ideal candidate holds a Bachelor’s degree in Education or Communications, has 2+ years of trainer experience in a BPO or busy contact center, and is fluent in English and

Qualifications

• Bachelor’s degree in Education, Communications (preferred).
• 2+ years of experience as a trainer in a BPO or high-volume contact center.
• Strong facilitation, communication, and interpersonal skills.
• Fluent in English and Spanish.
• Experience with Learning Management Systems (LMS) and virtual training tools.
• Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers).
• Ability to manage multiple training batches in a fast-paced environment.
• Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus.

Responsibilities

• Deliver engaging training sessions for new hires and existing agents across multiple client accounts.
• Develop training materials, manuals, and e-learning content tailored to client-specific processes.
• Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats.
• Evaluate training effectiveness through assessments, feedback, and performance metrics.
• Collaborate with operations and quality teams to identify training needs and performance gaps.
• Maintain accurate training records and prepare reports for internal and client stakeholders.
• Stay current with BPO trends and best practices to continuously improve training delivery.

Skills

Facilitation

Communication

English & Spanish

LMS experience

MS Office & contact center platforms

Multi-batch training management

Education

Bachelor's degree in Education, Communications

Tools

LMS

CRM

Dialers

Microsoft Office

Job description

MCI, a leading tech-enabled business services company, is seeking a dedicated Contact Center Trainer to prepare agents for client engagements across multiple accounts. You will deliver onboarding, soft skills, product, and systems training in-person and virtually, and measure effectiveness with assessments and metrics.

The ideal candidate holds a Bachelor’s degree in Education or Communications, has 2+ years of trainer experience in a BPO or busy contact center, and is fluent in English and