Remote Aruba Network Team Lead – Level 3

Xalient; Philippines; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Remote work

Job summary

Xalient is seeking a Network Support Team Lead (Level 3) to manage a Philippines-based team within our Global Networking & Security Services. You will supervise engineers, provide hands-on incident support, and align work with UK and US core hours while coordinating with customers and internal stakeholders.

You will drive performance reviews, roster planning, and ensure service levels across the account. The role balances engineering excellence with leadership duties: one-to-ones, performance

Qualifications

• Minimum 5 years in a senior network support or engineering role, including at least 2 years in a team lead or senior escalation role.
• Extensive hands‑on experience with HPE Aruba Networking in production, including EdgeConnect (Silver Peak) SD‑WAN, ProCurve/AOS‑S and AOS‑CX switching, Aruba Central and Aruba Wi‑Fi
• Strong experience with Aruba ClearPass, including 802.1X, RADIUS/TACACS+, device profiling and policy enforcement
• Fortinet skills are highly desirable, including FortiGate firewalls, Fortinet SD‑WAN, FortiManager and FortiAnalyzer, and Cisco skills are also desirable
• People management experience, including one‑to‑ones, performance reviews, rota planning and workload prioritisation
• Proven track record of resolving P1/P2 incidents and leading technical response during major incidents, with a solid understanding of ITIL processes
• Experience supporting UK and/or US-based key accounts, with flexibility to work rotating UK and US Central core hours, Monday to Friday
• Excellent communication, documentation and coaching skills, with the confidence to engage directly with customer stakeholders and vendors

Responsibilities

• Lead and develop Level 3 engineers aligned to the key account, including one‑to‑ones, performance reviews, mentoring and rota planning
• Deliver hands‑on technical support for complex incidents across Aruba SD‑WAN, Aruba LAN, Aruba Wi‑Fi, Aruba Central and Aruba ClearPass
• Act as the senior escalation point and primary technical contact for key account stakeholders, supporting service reviews and operational meetings
• Own and coordinate all escalations, incidents, service requests and changes within the team, ensuring prioritisation and SLA compliance
• Coordinate with the Incident Manager during major incidents, contributing technical expertise and guiding resolution timelines
• Plan and review network changes and firmware upgrades, and coordinate vendor escalations with HPE Aruba, Fortinet and Cisco TAC
• Lead root cause analysis and problem management, driving improvements in documentation, monitoring and automation

Skills

Network leadership

Team leadership

NOC experience

Aruba Networking

Education

ITIL Foundation certification

Aruba ACSP/ACSX – Switching

Aruba ACMP/ACMX – Mobility

EdgeConnect ACSDP/ACDSX

Aruba ClearPass ACCP/ACCX

Fortinet FCP/FCSS

Tools

HPE Aruba Networking

Fortinet

Cisco

Job description

Xalient is seeking a Network Support Team Lead (Level 3) to manage a Philippines-based team within our Global Networking & Security Services. You will supervise engineers, provide hands-on incident support, and align work with UK and US core hours while coordinating with customers and internal stakeholders.

You will drive performance reviews, roster planning, and ensure service levels across the account. The role balances engineering excellence with leadership duties: one-to-ones, performance