Customer Support Agent | Tech Support - Night Shift, Ortigas

Acquire Intelligence; Metro Manila; On-site; PHP 335,000 - 536,000; Full time

Benefits offered by this job

HMO coverage for you and family

Yearly kick-off parties with giveaways

Value Awards and recognition

Internal career growth opportunities

Paid Time-Off credits—annual

Job summary

Acquire Intelligence is hiring a Customer Support Agent for night shift in Ortigas, Pasig City. Onsite, full-time role focused on troubleshooting and guiding customers through technical issues across phone, chat, and email.

The ideal candidate will document cases clearly, use knowledge-base resources, and escalate when needed to deeper technical teams. Night shift experience is a plus.

Qualifications

• At least 1 year of technical support or help desk experience in a customer-facing role.
• Comfortable guiding customers through step-by-step troubleshooting over phone and digital channels.
• Ability to document technical symptoms, actions, and outcomes clearly.

Responsibilities

• Troubleshoot product setup, usage, and technical issues across phone, chat, and email.
• Ask targeted questions and guide customers through clear troubleshooting steps.
• Document cases with final outcomes and escalate when deeper expertise is needed.

Skills

Technical support

Customer service

Phone support

Troubleshooting

Tools

CRM

Ticketing system

Knowledge base

Job description

Customer Support Agent | Tech Support

Ortigas, Pasig City | Night Shift | Onsite | Full Time

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

If troubleshooting is the part of customer support you enjoy most, this role gives you plenty of opportunities to put those skills to work. You’ll understand what’s going wrong, guide customers through practical troubleshooting, confirm the result, document the case clearly, and bring in additional technical support when needed.

WHAT YOU’LL DO

Troubleshooting

• Help customers with product setup, configuration, usage, and technical concerns.




• Ask the right questions to identify what’s happening and guide customers through clear, logical troubleshooting steps.




• Support customers across phone, chat, and email based on business need.

Documentation

• Create and update support cases with clear descriptions of the issue, troubleshooting completed, and final outcome.




• Use available knowledge-base articles, process guides, and system information to help resolve customer concerns.




• Keep customer and case records complete, accurate, and easy to follow.

Escalation

• Resolve issues within your supported scope and translate cases that require deeper technical expertise.




• Make sure customers understand what happens next and what follow-up to expect.




• Follow established troubleshooting, quality, documentation, and customer-experience standards.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of technical support, help desk, product support, or troubleshooting experience in a customer-facing environment.




• Comfortable walking customers through step-by-step troubleshooting over phone and digital channels.




• Able to clearly document technical symptoms, troubleshooting actions, and outcomes.

Good-to-Haves

• Experience supporting consumer electronics, devices, software, connectivity, home audio, or other technology products.




• Inbound technical call-center experience.




• Experience using CRM, ticketing, case-management, or knowledge-base tools.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family




2. Epic Yearly Kick-Off Parties with major giveaways




3. Recognition through our Value Awards — we celebrate your wins




4. Real career growth with opportunities for internal promotions




5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year




2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service




2. Employee Referral Program — earn up to ₱42,000 per successful hire, subject to the company’s Employee Referral Program policy and eligibility guidelines.

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash




2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!