Relationship Manager (eCommerce & FinTech Background)

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work

HMO from week one

Life and accidental insurance

Free catered lunches

Monthly fitness, transportation, and住宿

Team collaboration culture

Job summary

First Circle is seeking a customer-oriented Relationship Manager to nurture long-term SME partnerships in the Philippines. The role focuses on understanding clients’ financial needs and presenting tailored financing solutions to support growth.

As part of a fast-growing fintech, you will manage client portfolios, collaborate with cross-functional teams, and contribute to delivering exceptional service in a hybrid work setup.

Qualifications

• At least 3 years of relationship management experience in e-commerce, fintech, or startups.
• Excellent interpersonal skills and ability to build client relationships.
• Strong problem-solving and sound judgment.
• Self-motivated with high initiative and accountability.
• Organizational and networking abilities; proficient in Microsoft Office.

Responsibilities

• Build and maintain relationships with SME owners as the primary point of contact.
• Assess client needs and recommend financing solutions.
• Manage a portfolio to ensure client satisfaction and retention.
• Identify upselling and cross-selling opportunities; stay informed on market trends.
• Collaborate with cross-functional teams to deliver products and services.

Skills

Relationship management

Communication

Analytical thinking

Independent work

Time management

Tools

Microsoft Office

Job description

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We're looking for a customer-oriented Relationship Manager to join our team. In this role, you will be responsible for building and nurturing strong long-term relationships with our clients, understanding their financial needs, and providing them with tailored financing solutions.

We provide the best customer experience for SMEs in the Philippines - check out our Google reviews to see why our customers love us.

Responsibilities

• Client Relationship Management: Build and maintain strong relationships with SME owners, serving as their primary point of contact.
• Needs Assessment & Financial Advisory: Understand clients financial goals and recommend suitable financing solutions.
• Portfolio Management & Client Retention: Manage a portfolio of clients to ensure satisfaction, loyalty, and long-term engagement.
• Business Development: Proactively identify upselling, cross-selling, and growth opportunities while staying informed on market and competitor trends.
• Service Excellence & Collaboration: Deliver exceptional customer service, resolve issues efficiently, and coordinate with cross-functional teams to ensure seamless product and service delivery

Requirements

• Industry Experience: At least 3 years of relationship management experience - preferably in e-commerce, fintech, or a start-up company
• Strong Communication & Relationship Skills: Excellent interpersonal abilities with a demonstrated capacity to build and maintain client relationships.
• Analytical & Decision-Making Ability: Strong problem-solving skills with sound judgment in decision-making.
• Self-Motivated & Independent: Ability to work independently with high initiative and accountability.
• Organizational, Technical & Networking Strength: Strong time management and organizational skills, proficiency in Microsoft Office, and preferably an established network within the business community

Benefits

• Salary package: Dependent on experience level, plus bonus incentives for strong performance
• Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time
• Benefits: HMO coverage from week one, life and accidental insurance, free catered lunches, monthly fitness, transportation, and accommodation allowance, and more
• Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers