Relationship Manager

Rise; Compostela; On-site; PHP 350,000 - 600,000; Full time

Benefits offered by this job

HMO for you and family

Flex time

Job summary

Rise is seeking a Relationship Manager in Cebu City, Philippines. The role focuses on developing and maintaining long-term relationships with a portfolio of clients, interfacing with key executives, and ensuring effective delivery of services.

The candidate will resolve client queries, cross-sell relevant products, and advise on financial aspects while coordinating with sales and operations teams. The position requires a 4-year degree and at least four years in a similar role, with strong

Qualifications

• Graduate of any 4 year course.
• At least 4 years experience in a similar role; strong documentation skills; proficient with Google Suite and LinkedIn for sales funnels.
• Excellent command of written and verbal English.

Responsibilities

• Developing long-term relationships with a portfolio of clients.
• Connecting with key business executives and stakeholders.
• Conflict resolution, communication, counseling, reporting and consulting.
• Resolving client queries.
• Researching and cross-selling additional products or services for clients.
• Reviewing client’s financial income and offering advice when necessary.
• Develop effective client retention plans aligned with sales targets.
• Plan quarterly goals for clients aligned to season/theme.
• Onboard and integrate new clients with the Sales team.
• Liaise between the customer and internal teams.
• Assist operating departments on issues requiring assistance.

Skills

Relationship building

Communication

Negotiation

Presentation

Sales funnel management

Education

4-year degree

Tools

Google Suite

LinkedIn

Sales funnels software

Job description

Company : Rise Job Type : Full Time Cebu City, Philippines

Relationship Manager

Job Description - Relationship Manager

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together. The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

• Developing long-term relationships with a portfolio of clients
• Connecting with key business executives and stakeholders
• Excellent at conflict resolution, communication, counseling, reporting and consulting
• Resolving client queries
• Researching and cross-selling additional products or services that could benefit clients
• Reviewing client’s financial income and offering advice when necessary
• Develop effective client retention plans that relate to the company’s targets for sales and client retention
• Plan or layout quarterly goals appropriate to the season/theme for clients in the company
• Able to effectively use LinkedIn and other scouting tools
• Savvy with Google Suites and other relevant software used by the team and/or the company
• Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
• Efficiently liaise between the customer and internal teams
• Assist the operating departments on issues requiring assistance

Qualifications

• Graduate of any 4 year course
• At least 4 years experience in a similar roleStrong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels
• Excellent command of written and verbal English

Personal Characteristics

• Excellent listening, negotiation and presentation skills
• A highly positive attitude and perseverance
• Respond to high stress situations in a positive manner.
• Must be able to multi-task and organize effectively
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, able to think critically, reliability and maturity
• Fast learner and able to understand the company’s processes, culture, and products

Join the mission! Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.