Relationship Management Officer

PJ Lhuillier Group of Companies; Manila; On-site; PHP 1,748,251 - 2,622,377; Full time

Job summary

A leading financial services company in Manila is seeking a Mid-Senior level professional to manage client relationships and promote product offerings. The ideal candidate should have at least two years of relevant experience and a degree. This full-time position emphasizes effective communication skills and a commitment to client satisfaction. Willingness to work in Makati is required.

Qualifications

• At least two (2) years of related work experience in any related field.
• Ability to manage at least 10 bank partner’s onboarding processing and documentation in 6 months.
• Strong ability to communicate, present and influence stakeholders at all levels.

Responsibilities

• Maintain complete and detailed knowledge of all company products and services.
• Inform corporate partners on benefits and features of new offerings.
• Promote high-quality sales and service to ensure client satisfaction.
• Provide active response and consultation to strengthen client relationships.
• Attend to client complaints and take steps to resolve issues.
• Facilitate client satisfaction surveys and recommend improvements.
• Forward upselling and cross-selling opportunities.

Skills

Communication

Client relationship management

Sales promotion

Education

Graduate of any four (4) year course

Job description

Responsibilities

• Maintains complete and detailed knowledge of all company products and services.
• Informs existing and new corporate partners on the benefits and features of the new products and services offerings.
• Promote high-quality sales and service to ensure client satisfaction.
• Provides active response and engaged consultation to strengthen client relationships and connection.
• Attends to client complaints and takes the first step to resolve the issue.
• Helps in facilitating client satisfaction survey/interview and recommends ways of improving client satisfaction.
• Forwards upselling and cross-selling opportunities to other sales units.

Qualifications

• Graduate of any four (4) year course
• At least two (2) years of related work experience in any related field
• Can deal and manage at least 10 bank partner’s on-boarding processing and documentation in 6 months
• With strong ability to communicate, present and influence key stakeholders at all levels of an organization
• Willing to work in Makati

Seniority level

• Mid-Senior level

Employment type

• Full-time