Regulatory Compliance & Process Excellence Specialist

Home Credit Philippines; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

HMO on Day 1 + dependents

Mental health & wellness support

Wellness leaves & birthday leave

Internal career mobility

Local & international learning

Up to 20% bonus

Job summary

Home Credit Philippines seeks a Compliance & Process Governance lead to ensure VAS products, sales activities, and operations meet regulatory and internal standards. You’ll coordinate with Risk, Legal, Compliance, and Audit teams and drive end-to-end process improvements for efficiency and risk control.

The role requires at least 2 years in process management, strong analytical and communication skills, and fluency in English.

Qualifications

• At least 2 years of experience in process management.
• Ability to work in a collaborative environment and elicit support from other departments.
• Analytical mind, problem solving, well organized and can be trusted to pay attention to detail.
• Excellent communication skills, ability to effectively communicate with senior management.
• Fluent English spoken and written (our company language).
• Up to 20% variable performance-based bonus.
• HMO on Day 1 and HMO dependents coverage including same-sex partners.
• Access to mental health and wellness partners.
• Wellness Leaves and Birthday Leave.
• Internal career mobility options.
• Local and international learning opportunities.

Responsibilities

• Ensure all VAS products, sales activities, and operational processes comply with local regulatory requirements, internal policies and governance standards and partner and contractual obligations.
• Act as primary liaison with Risk, Compliance, Legal, and Audit teams for all VAS-related reviews and audits.
• Monitor regulatory changes and ensure timely updates to processes and documentation.
• Develop, document, and maintain SOPs, process maps, work instructions and operational manuals.
• Identify gaps, inefficiencies, and risks across VAS operations and sales processes.
• Lead continuous improvement initiatives to enhance customer experience and reduce costs.
• Design and implement new processes for new product launches, channels and changing requirements.
• Ensure processes are clearly defined, communicated, and stored in a central repository.

Skills

Process management

Analytical thinking

Communication

Collaboration

Problem solving

Fluent English

Job description

Home Credit Philippines seeks a Compliance & Process Governance lead to ensure VAS products, sales activities, and operations meet regulatory and internal standards. You’ll coordinate with Risk, Legal, Compliance, and Audit teams and drive end-to-end process improvements for efficiency and risk control.

The role requires at least 2 years in process management, strong analytical and communication skills, and fluency in English.