Registered Nurse - Appeals & Grievance.

Gratitude Philippines; Manila; Hybrid; PHP 477,000 - 572,000; Full time

Benefits offered by this job

Hybrid work schedule

Onsite training

Job summary

Confidential in the Philippines is hiring 7 Licensed Registered Nurses to handle grievance and case appeals for a non-voice back-office healthcare account. This is a great opportunity for PHRNs with grievance experience who want a non-voice role with hybrid setup after training. Start date is October 13, 2026.

Role: Registered Nurse - Case Appeals and Grievance - Active PHRN. Location: Onsite Training / Hybrid in Production - 2x a Week Onsite. Work Setup: Training Full Onsite, Production Hybrid.

Qualifications

• PHRN with active license (PH) is required.
• Minimum 1 year experience in grievance and case appeals.
• Back-office / non-voice experience is preferred.
• Willing to work night shift and attend full onsite training.

Responsibilities

• Handle grievance and case appeals for healthcare members.
• Review and process cases based on guidelines and compliance standards.
• Ensure accurate documentation and compliance for all cases.
• Work in a back-office, non-voice environment and meet quality targets.

Skills

Grievance experience

Case appeals

Night shift

Back-office

Education

Licensed Registered Nurse

Job description

Job Title: Registered Nurse

Company: Confidential

Work Location: Onsite Training / 2x a Week Onsite in Production

Work Setup: Training Full Onsite, Production 2x a Week Onsite

Work Shift: Night Shift

Industry: Healthcare / Nursing

Employment Type: Full-Time

Salary: Up to PHP 47,000 Incl. Allowance

Openings: 7 Slots

Overview:

We are looking for 7 Licensed Registered Nurses to handle Grievance and Case Appeals for a non-voice, back-office healthcare account. This is a great opportunity for PHRNs with grievance experience who want a non-voice role with hybrid setup after training. Start date is October 13, 2026.

Job Details:

Role: Registered Nurse - Case Appeals and Grievance - Active PHRN

Location: Onsite Training / Hybrid in Production - 2x a Week Onsite

Work Setup: Training Full Onsite, Production Hybrid

Work Shift: Night Shift

Salary: Up to PHP 47,000 including license allowance

Headcount: 7 Slots Available

Target Start Date: October 13, 2026

Key Responsibilities:

• Handle grievance and case appeals for healthcare members
• Review and process cases based on guidelines and compliance standards
• Ensure accurate documentation and compliance for all cases
• Work in a back-office, non-voice environment and meet quality targets

Qualifications:

• PHRN with active license - Active PH Registered Nurse required
• Must have at least 1 year of experience in grievance and case appeals
• Back-office / non-voice experience is preferred
• Willing to work night shift and attend full onsite training
• Stable work history - Frequent job hoppers with less than 1 year tenure will not be considered

Benefits:

• Salary up to PHP 47K including license allowance
• Pure back-office / Non-voice role - No calls
• Training full onsite, then hybrid with 2x a week onsite during production
• Night shift with hybrid flexibility in production
• 7 vacancies open - Target start date Oct 13, 2026