RN Care Ops Specialist – Grievance & Appeals

Cognizant; Taguig; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

Cognizant Philippines is seeking a Registered Nurse (RN) with 1–3 years of experience in a BPO or healthcare account for a role in Taguig. The position begins with full onsite training and shifts to hybrid work (2x onsite per week) as production stabilizes.

The role emphasizes grievance handling, case appeals, and back-office/non-voice operations with strong MS Office use. The ideal candidate will possess excellent written and verbal communication skills and strong analytical abilities to

Qualifications

• Must be a Registered Nurse (RN) with valid license.
• 1–3 years of experience in a BPO or healthcare account.
• Experience in grievance handling and case appeals preferred.
• Experience in back-office or non-voice operations preferred.
• Willing to work full onsite during training and hybrid (2x onsite weekly) in Taguig.
• Strong written and verbal communication skills and MS Office proficiency.

Skills

Communication skills

Written communication

Analytical skills

MS Office proficiency

Attention to detail

Back-office experience

Education

RN/Registered Nurse qualification

Tools

MS Office

Job description

Cognizant Philippines is seeking a Registered Nurse (RN) with 1–3 years of experience in a BPO or healthcare account for a role in Taguig. The position begins with full onsite training and shifts to hybrid work (2x onsite per week) as production stabilizes.

The role emphasizes grievance handling, case appeals, and back-office/non-voice operations with strong MS Office use. The ideal candidate will possess excellent written and verbal communication skills and strong analytical abilities to