Reference & Resume Quality Specialist

Worldwide Resources Solutions Philippines Inc.; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Worldwide Resource Solutions Philippines Inc. is seeking a detail-oriented professional to format resumes to client standards, conduct thorough reference evaluations, and coordinate with candidates and references via calls, texts, and emails. The role emphasizes confidentiality and timely processing.

You will support recruitment and credentialing teams, manage documentation, and handle a rising workload in an office setting at Bridgetowne, Quezon City, with duties aligned to US time zones.

Qualifications

• Bachelor’s Degree preferred, or equivalent experience required.
• Ability to type 40-50 wpm.
• Proficiency in resume formatting software and tools.
• Strong communication skills, both written and verbal.
• Attention to detail and accuracy.
• Organizational skills and ability to manage multiple tasks efficiently.
• Confidentiality and professionalism in handling sensitive information.
• Experience working in a customer service environment.
• Strong team player and ability to work with others.
• Ability to manage a large and increasing workload.
• Ability to multi-task, organize, pay close attention to detail and meet deadlines.
• Must be willing to work in the office at Bridgetowne, Quezon City
• Must be willing to work during US time zone

Responsibilities

• Formatted resumes with meticulous attention to detail, aligning them with the formatting standards established by the customer.
• Conducted thorough evaluations of candidate references, assessing their relevance, authenticity, and appropriateness.
• Liaised with candidates and references via multiple channels, including calls, text messages, and emails, to gather necessary information and insights.
• Maintained organized records of all referencing communications and documentation, ensuring compliance with company protocols.
• Collaborated closely with recruitment and credentialing teams to streamline the referencing process and expedite candidate evaluations.
• Upheld confidentiality and professionalism throughout all interactions with candidates, references, and internal stakeholders.
• Provided administrative support as needed, contributing to the overall efficiency and effectiveness of the recruitment process.
• Efficiently managed incoming requests and inquiries from queues, ensuring timely processing and resolution.

Skills

Attention to detail

Strong communication

Organizational skills

Multi-tasking

Time management

Team player

Confidentiality

Customer service experience

Education

Bachelor’s Degree preferred or equivalent

Tools

Resume formatting software

Job description

Worldwide Resource Solutions Philippines Inc. is seeking a detail-oriented professional to format resumes to client standards, conduct thorough reference evaluations, and coordinate with candidates and references via calls, texts, and emails. The role emphasizes confidentiality and timely processing.

You will support recruitment and credentialing teams, manage documentation, and handle a rising workload in an office setting at Bridgetowne, Quezon City, with duties aligned to US time zones.