Recruitment Operations Excellence & Projects (SPX Express)

Shopee; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Shopee is seeking a highly motivated professional to lead process enhancements across recruitment, from sourcing to hiring. The role focuses on turning ideas into measurable improvements by leveraging data, AI, and automation to drive efficiency and faster hiring cycles.

The successful candidate will manage end-to-end projects, align diverse stakeholders, and deliver structured business cases with tangible impact in a fast-paced logistics context.

Qualifications

• Bachelor's degree or above
• 3 years of relevant experience in project management, business operations, strategy, or transformation
• Experience in recruitment operations or talent acquisition is a plus
• Experience in logistics or high-volume operations is a plus
• Experience in AI adoption or workflow automation is an advantage
• Hands-on implementation to translate operations into data metrics
• Strong problem-solving and data-driven decision making
• Excellent written and verbal English communication abilities

Responsibilities

• Identify bottlenecks and inefficiencies across the recruitment funnel and develop solutions
• Analyze recruitment funnel data to generate actionable insights and prioritize improvements
• Independently manage projects from problem definition to post-implementation assessment
• Develop business cases, proposals, and management presentations with expected benefits
• Align stakeholders across functions and levels to drive buy-in
• Effectively communicate progress and trade-offs with leadership
• Work in a fast-paced environment with changing priorities

Skills

Project management

Recruitment operations

Workforce planning

Data analytics

Stakeholder management

Process improvement

AI adoption

Problem solving

Education

Bachelor's degree

Job description

Job Description:

People are the backbone of logistics! Behind every parcel delivered, every warehouse operating, and every hub running smoothly, there are people driving the business forward.

But building a strong workforce takes more than just filling vacancies. It takes smart processes, creative sourcing strategies, and a scalable hiring engine that can keep up with the pace of the business growth.

We are looking for a highly motivated and execution-oriented member to join our team - to drive process improvement, to rethink how we attract, hire, and mobilize our workforce and to take on high-impact projects across the recruitment value chain - from unlocking new talent pools and streamlining hiring processes to leveraging AI and automation to work smarter. This role is to turn ideas into real, measurable improvements. Working closely with stakeholders across the business, you'll help build a more effi cient, data-driven, and future-ready hiring operation.

We are looking for a strong candidate to:

• Identify bottlenecks and inefficiencies across the recruitment funnel, analyze root causes, and develop solutions to improve hiring turnaround time, recruiter productivity, lead conversion, and hiring fulfillment
• Analyze recruitment funnel data and operational performance to generate actionable insights and prioritize improvement opportunities
• Independently manage projects and execution through problem identification and solution designs, together with impact assessment and monitor post-implementation results, evaluate business impact and ensure sustained result
• Develop structured business cases, project proposals, and management presentations that clearly articulate problems, recommendations, expected benefits, and actual results
• Align stakeholders across different functions and management levels,, with the ability to coordinate challenges, drive buy-in and influence decision to overcome resistance or competing priorities
• Manage upward communication effectively through strong presentation skills, including slide preparation, synthesis of complex information, and communicating of trade-offs and escalating critical issues with proposed solutions
• Self-driven, adaptable, and comfortable working in a fast-paced environment with changing priorities and evolving business needs

Requirements:

• Bachelor's degree or above
• 3 years of relevant experience in project management, business operations, management consulting, strategy, process improvement, or transformation-related roles
• Experience in recruitment operations, workforce planning, or talent acquisition is a plus
• Experience in logistics, express delivery and warehousing and other high volume operational environments is a plus
• Experience in AI adoption, or workflow automation is an advantage
• Hands-on implementation experience to translate operations into data metrics
• Be creative in problem-solving
• Can-do and open mindset
• Proficient in data analytics to conduct data-driven decisions and develop strong business acumen
• Excellent written and verbal English communication abilities