Recepcionista noche - Hotel Barceló Costa Vasca

Barceló Group; España; On-site; PHP 1,471,489 - 1,961,986; Full time

Benefits offered by this job

Career development plans

Health insurance options

Exclusive discounts on hotels and travel

Access to training programs

Job summary

Barceló Group is seeking a Recepcionista for the Hotel Barceló Costa Vasca in Romblon, Philippines. In this full-time role, you will manage reception tasks including guest check-ins and check-outs, provide excellent customer service, and perform night audits.

Candidates should have a degree in Tourism or similar, with at least two years of experience in the hotel sector. Proficiency in English is required, and other languages are valued. Join us in a dynamic environment with opportunities for growth and the chance to work in various locations.

Qualifications

• Minimum 2 years of customer service experience in the hotel sector.
• Specific training in quality tourism is essential.

Responsibilities

• Organize reception tasks for guests from check-in to check-out.
• Provide personal and phone customer service throughout the stay.
• Perform night audits and manage concierge functions.

Skills

High-level English

Customer service experience

Knowledge of CRM software

ISO standards knowledge

Education

Degree in Tourism or related field

Master's in Marketing or similar

Job description

## Recepcionista noche - Hotel Barceló Costa VascaApplylocations: Barceló Costa Vascatime type: Full timeposted on: Posted Todayjob requisition id: JR11003Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:* ### Royal Hideaway Luxury Hotels & Resorts* ### Barceló Hotels & Resorts* ### Occidental Hotels & Resorts* ### Allegro HotelsAll of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!# **What will you do?*** ## Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida, y en concreto :* ## Formalizar las llegadas check in y bienvenida de clientes* ## Formalizar las salidas (check out ) y despedida de cliente* ## Atención al cliente tanto personal como telefónica, durante toda la estancia* ## Funciones de conserjería y consigna* ## Revisión de reservas* ## Auditoría nocturna* ## En general otras tareas encomendadas por el jefe de recepción# **What are we looking for?*** ## Formación: Grado en Turismo, Máster en Marketing o similar. Imprescindible formación específica en calidad turística.* ## Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero.* ## Idiomas: inglés alto, valorable otros idiomas.* ## Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.# **Your benefits:**\*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.\* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.\* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.\*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform. \* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:1. Exclusive discounts on hotels and travel for you, your family, and friends. 2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group. 3. Ongoing discounts with various companies related to leisure and free time. 4. Special offers with product and service companies. 5. Exclusive agreements with different training and business schools# **Contract type:**Fijo Discontinuo (duración determinada)