Receivables Specialist: Strategic Debt Collections

2GO Group; Pasay; On-site; PHP 420,000 - 540,000; Full time

Job summary

2GO Group in the Philippines is seeking a Collection Specialist to manage the company’s receivables portfolio, ensuring timely collection of outstanding debts from clients. You will contact customers via phone and email, resolve disputes, and maintain positive relationships while safeguarding cash flow.

You will monitor aging reports, prepare status updates for management, and coordinate with Sales, Customer Service, and Finance to resolve billing issues.

Qualifications

• College graduate with specialization in Finance, Accounting, Business Administration, or a related field.

Responsibilities

• Debt Collection
• Contact clients to remind them of overdue payments via phone, email, or letters.
• Follow up on unpaid invoices and resolve disputes or delays.
• Account Management: monitor aging balances and maintain records of collection efforts.
• Prepare aging reports and share progress with management.
• Negotiate payment plans or settlements.
• Collaborate with Sales, Customer Service, and Finance to resolve billing issues.
• Ensure compliance with laws and safeguarding customer data.
• Provide regular updates on collection activities and delinquency trends.

Skills

Debt collection

Account management

Negotiation

Attention to detail

Customer service orientation

Persistence

Stress management

Excel proficiency

Data analysis

ERP systems (SAP, Oracle, QuickBooks)

CRM tools

Education

College degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

QuickBooks

CRM tools

Job description

2GO Group in the Philippines is seeking a Collection Specialist to manage the company’s receivables portfolio, ensuring timely collection of outstanding debts from clients. You will contact customers via phone and email, resolve disputes, and maintain positive relationships while safeguarding cash flow.

You will monitor aging reports, prepare status updates for management, and coordinate with Sales, Customer Service, and Finance to resolve billing issues.