Real-Time Staffing & Performance Analyst

IntouchCX; Cebu City; Sur place; PHP 335 000 - 558 000; Plein temps

Résumé du poste

IntouchCX in Cebu City is seeking a Real Time Analyst to monitor and optimize real-time performance across our contact center teams. You will interpret data, communicate findings to leaders, and adjust staffing and schedules to meet forecasted volumes.

The role requires strong data entry accuracy, excellent communication, and the ability to learn multiple software programs while staying adaptable in a fast-paced environment.

Connaissances

Data entry accuracy

Communication skills

Adaptability

Learning multiple software programs

Description du poste

IntouchCX in Cebu City is seeking a Real Time Analyst to monitor and optimize real-time performance across our contact center teams. You will interpret data, communicate findings to leaders, and adjust staffing and schedules to meet forecasted volumes.

The role requires strong data entry accuracy, excellent communication, and the ability to learn multiple software programs while staying adaptable in a fast-paced environment.