Real-Time Staffing And Performance Analyst

IntouchCX

Cebu City

On-site

PHP 335,000 - 558,000

Full time

6 days ago

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Job summary

IntouchCX in Cebu City is seeking a Real Time Analyst to monitor and optimize real-time performance across our contact center teams. You will interpret data, communicate findings to leaders, and adjust staffing and schedules to meet forecasted volumes.

The role requires strong data entry accuracy, excellent communication, and the ability to learn multiple software programs while staying adaptable in a fast-paced environment.

Skills

Data entry accuracy

Communication skills

Adaptability

Learning multiple software programs

Job description

Job Description:

IntouchCX is seeking a Real Time Analyst to monitor and optimize real-time performance across our contact center teams in Cebu City. You will interpret data, communicate findings to leaders, and adjust staffing and schedules to meet forecasted volumes. The role requires strong data entry accuracy, excellent communication, and the ability to learn multiple software programs while staying adaptable in a fast-paced environment.

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