Real-Time Operations Analyst

IntouchCX; Mabalacat; On-site; PHP 280,000 - 360,000; Full time

Job summary

IntouchCX is seeking a Real Time Analyst to monitor real-time performance, forecast call volumes, and adjust staffing accordingly. The role requires strong data analysis and the ability to communicate insights to management and team members.

Ideal candidates will be proficient in MS Word and Excel, with a high school diploma as a minimum. Adaptability and a high level of accuracy in data reporting are important to succeed in this position in the Philippines.

Qualifications

• Requires high school diploma or equivalent; post-secondary education preferred.
• Strong data analysis and problem-solving abilities are essential.
• Excellent communication and accuracy in data reporting.

Responsibilities

• Monitor real-time performance and adjust staffing as needed.
• Communicate data insights clearly to management and team members.
• Forecast volumes and align schedules to meet forecasted demand.

Skills

Data analysis

Analytical skills

Communication skills

Multitasking

Attention to detail

Problem solving

Adaptability

Education

High school diploma or equivalent

Post-secondary schooling (preferred)

Tools

MS Word

MS Excel

Job description

IntouchCX is seeking a Real Time Analyst to monitor real-time performance, forecast call volumes, and adjust staffing accordingly. The role requires strong data analysis and the ability to communicate insights to management and team members.

Ideal candidates will be proficient in MS Word and Excel, with a high school diploma as a minimum. Adaptability and a high level of accuracy in data reporting are important to succeed in this position in the Philippines.