REAL-TIME ANALYST (RTA)

Recruitify_HR; Makati; On-site; PHP 234,360 - 301,320; Full time

Job summary

Recruitify_HR is looking for a Real-Time Analyst (RTA) to monitor queues and staffing levels in real time at their locations in Makati City and Davao City. Ideal candidates should have at least 1 year of WFM or RTA experience in a BPO setting and be proficient in MS Excel.

The position demands strong analytical and problem-solving skills along with good communication abilities. Candidates must be willing to work onsite on a shifting schedule.

Qualifications

• At least 1 year of WFM or RTA experience in a BPO setting.
• Proficiency in MS Excel and WFM tools.
• Strong analytical and problem-solving skills required.

Responsibilities

• Monitor queues, staffing and service levels in real time.
• Track attendance and schedule adherence.
• Identify and escape risks impacting performance.
• Provide immediate recommendations to address gaps.

Skills

WFM or RTA experience

Proficiency in MS Excel

Strong analytical skills

Problem-solving skills

Good communication

Stakeholder management

Job description

We Are Hiring: Real-Time Analyst (RTA)

Are you an RTA professional looking for your next opportunity? This one's for you!

• Onsite | Makati City & Davao City
• Salary: PHP 21,000 - 27,000/month
• URGENT | 6 Openings (2 Davao + 4 Makati)

Responsibilities

• Monitor queues, staffing and service levels in real time
• Track attendance and schedule adherence
• Identify and escape risks impacting performance
• Provide immediate recommendations to address gaps

Qualifications

• At least 1 year WFM or RTA experience in a BPO setting
• Proficiency in MS Excel and WFM tools
• Strong analytical and problem-solving skills
• Good communication and stakeholder management skills
• Willing to work onsite on a shifting schedule
• Must be based in Philippines