REAL-TIME ANALYST (RTA)

Gratitude Jobs Ahead HR Inc; Makati; On-site; PHP 234,360 - 301,320; Full time

Job summary

Gratitude Jobs Ahead HR Inc is hiring a Real-Time Analyst (RTA) to monitor real-time operations in a Philippine BPO setting. The role requires at least 1 year of WFM/RTA experience and proficiency in MS Excel and WFM tools.

The candidate must be based in the Philippines and willing to work onsite on a shifting schedule in Makati City or Davao City. Responsibilities include monitoring queues, staffing, and service levels in real time, tracking attendance and adherence, identifying risks, and

Qualifications

• At least 1 year WFM or RTA experience in a BPO setting.
• Proficiency in MS Excel and WFM tools.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Willing to work onsite on a shifting schedule.
• Must be based in Philippines.

Responsibilities

• Monitor queues, staffing and service levels in real time.
• Track attendance and schedule adherence.
• Identify and elevate risks impacting performance.
• Provide immediate recommendations to address gaps.

Skills

Analytical skills

Communication

Stakeholder management

Problem solving

Tools

MS Excel

WFM tools

Job description

We Are Hiring: Real-Time Analyst (RTA)

• Onsite | Makati City & Davao City
• Salary: PHP 21, 000 - 27,000/month
• URGENT | 6 Openings (2 Davao + 4 Makati)
• Are you an RTA professional looking for your next opportunity? This one's for you!

Responsibilities

You Must Have:

• At least 1 year WFM or RTA experience in a BPO setting
• Proficiency in MS Excel and WFM tools
• Strong analytical and problem-solving skills
• Good communication and stakeholder management skills
• Willing to work onsite on a shifting schedule
• Must be based in Philippines

Job Requirements

What You Will Do:

• Monitor queues, staffing and service levels in real time
• Track attendance and schedule adherence
• Identify and elevate risks impacting performance
• Provide immediate recommendations to address gaps

Please Do Not Apply If:

• You are a former employee of our client company
• You are not based in Philippines
• You are a job hopper
• Only shortlisted candidates will be contacted.
• Please SHARE - you might know someone perfect for this!