Real-Time Billing & Invoicing Lead to Cash

HCL Technologies Limited; Taguig; On-site; PHP 400,000 - 800,000; Full time

Job summary

Sapsf, based in Metro Manila, is seeking an Analyst - Billing/Invoicing Lead to Cash to oversee real-time contact center operations. You will monitor live channels, ensure SLA targets, and coordinate with team leads to adjust staffing as needed for peak times.

The role emphasizes real-time analytics, workload balancing, and sustaining high service levels across shifts in a dynamic billing/invoicing environment.

Responsibilities

• Oversee live operational flow of contact center channels to meet SLAs and response times.
• Monitor incoming call and ticket volumes to identify spikes.
• Manage agent adherence to schedules and make real-time staffing adjustments.
• Analyze volume trends on the fly and partner with team leads to balance workload.
• Mitigate wait times and ensure maximum workforce efficiency across the shift.

Job description

Sapsf, based in Metro Manila, is seeking an Analyst - Billing/Invoicing Lead to Cash to oversee real-time contact center operations. You will monitor live channels, ensure SLA targets, and coordinate with team leads to adjust staffing as needed for peak times.

The role emphasizes real-time analytics, workload balancing, and sustaining high service levels across shifts in a dynamic billing/invoicing environment.