Real Time Analyst – UK Financial Collections | BPO

The Knotify Workforces Corp.; Quezon City; On-site; PHP 420,000 - 620,000; Full time

Job summary

The Knotify Workforces Corp. is hiring a Workforce Management Analyst in Quezon City to support scheduling, performance tracking, and reporting for banking-related accounts. You will analyze volumes and headcount data, develop reports in Excel, and collaborate with operations on staffing plans.

The ideal candidate has 1–2 years WFM experience in a contact center, strong numerical skills, and willingness to work onsite with UK time shifts in a Philippine-based role.

Qualifications

• Bachelor’s Degree is required.
• 1–2 years of Workforce Management experience in a contact center/BPO environment.
• 2–4 years of overall work experience.
• Strong analytical and numerical skills.
• Excellent MS Excel skills, including formulas, PivotTables, and reporting.
• Experience using Workforce Management software for scheduling, performance tracking, and reporting.
• Strong communication and problem-solving skills.
• Banking/Financial Services experience is highly preferred.
• Exposure to UK, US, or AU banking accounts is an advantage.
• Willing to work 100% onsite at Eton Centris, Quezon City.
• Willing to work shifting schedules aligned with UK time.

Skills

WFM experience

MS Excel

Analytical skills

Numerical skills

Banking experience

UK/US/AU exposure

Scheduling software

Communication skills

Education

Bachelor’s Degree

Tools

Workforce Management software

Job description

Qualifications

• Must be a Bachelor’s Degree graduate.

• 1–2 years of Workforce Management experience in a contact center/BPO environment.

• 2–4 years of overall work experience.

• Strong analytical and numerical skills.

• Excellent MS Excel skills, including formulas, PivotTables, and reporting.

• Experience using Workforce Management software for scheduling, performance tracking, and reporting.

• Strong communication and problem-solving skills.

• Banking/Financial Services experience is highly preferred.

• Exposure to UK, US, or AU banking accounts is an advantage.

• Willing to work 100% onsite at Eton Centris, Quezon City.

• Willing to work shifting schedules aligned with UK time.