Real Time Analyst _UK Financial Collections (Project Motor)

Gratitude Philippines; Manila; On-site; PHP 502,000 - 725,000; Full time

Job summary

Gratitude Philippines is seeking a Real-Time Analyst to support Workforce Operations. Start date is ASAP and the role emphasizes strong analytical capability and proficiency with MS Excel and WFM tools within a contact center environment, preferably with banking domain exposure.

The ideal candidate will have 1-2 years in WFM in a contact center, 2-4 years total experience, and a background in banking sectors (UK/US/AU exposure is a plus).

Qualifications

• Bachelor's degree required.
• 1-2 years of work experience in workforce management in a contact center environment.
• 2-4 years total work experience.
• Banking industry experience is highly preferred.
• Exposure to UK/US/AU Banking industries is an advantage.
• Strong analytical skills.
• Excellent in MS Excel & number crunching.
• Experience with Workforce Management software (scheduling, performance tracking, reporting).

Skills

Analytical skills

MS Excel

Number crunching

Workforce management software

Education

Bachelor's Degree

Tools

Workforce Management software

Job description

Real-Time Analyst (RTA) / Workforce Operations Experience:

Start Date: ASAP

QUALIFICATIONS:

• Graduate of a Bachelor's Degree
• 1-2 years of work experience in workforce management in a contact center environment
• 2-4 years overall experience
• Banking industry experience is highly preferred
• Exposure to UK/US/AU Banking industry is an advantage
• Good analytical skills
• Excellent in MS Excel & number crunching
• Experience with Workforce Management software (scheduling, performance tracking, reporting)