Real Estate Client Experience Lead

Our Clients; Philippines; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Our Clients in Quezon City is seeking a Client Relations Manager (Real Estate) for an on-site, full-time position. The role focuses on delivering an exceptional client experience, managing billing inquiries, and providing strong after-sales support to sustain loyalty in a competitive market.

You will lead the Client Relations team, coordinate with internal departments, monitor KPIs, and develop communication programs to enhance service quality and customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, or related discipline.
• At least 5 years of managerial experience in Client Relations or Customer Service within the Real Estate industry.
• Must come from a real estate developer or property management company.
• Strong knowledge of client management, customer service, billing coordination, and complaint resolution.
• Excellent interpersonal, negotiation, and leadership skills.
• Proficient in CRM systems and Microsoft Office applications.

Responsibilities

• Manage all client relations activities from turnover through after-sales support.
• Ensure prompt handling of customer inquiries, requests, complaints, and escalations.
• Supervise billing inquiries, payment concerns, and customer account-related issues.
• Coordinate with internal departments to resolve customer concerns efficiently.
• Monitor customer satisfaction and implement initiatives to improve service quality.
• Develop and maintain customer communication programs.
• Track customer service KPIs and prepare regular performance reports.
• Lead, coach, and develop the Client Relations team to achieve service excellence.
• Recommend process improvements to enhance customer experience.

Skills

Client management

Customer service

Billing coordination

Complaint resolution

Leadership

Education

Bachelors in Business Administration / Marketing / Real Estate Management

Tools

CRM software

Microsoft Office

Job description

Our Clients in Quezon City is seeking a Client Relations Manager (Real Estate) for an on-site, full-time position. The role focuses on delivering an exceptional client experience, managing billing inquiries, and providing strong after-sales support to sustain loyalty in a competitive market.

You will lead the Client Relations team, coordinate with internal departments, monitor KPIs, and develop communication programs to enhance service quality and customer satisfaction.