RCM Team Lead - Night Shift (Healthcare)

AGS Health Philippines, Inc

Philippines

On-site

PHP 781,000 - 1,116,000

Full time

14 days+

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Job summary

AGS Health Philippines, Inc. is seeking a Team Lead for RCM to manage and mentor a night-shift team onsite in Taguig. The role emphasizes coaching, process audits, and ensuring timely order fulfillment within a healthcare BPO.

The ideal candidate has leadership experience in BPO healthcare (RCM), strong organizational and analytical skills, and the ability to start ASAP. You will drive performance reviews, implement procedures, and foster a positive team environment.

Qualifications

EPIC experience is highly preferred.
3-5 years Proven leadership experience in BPO Healthcare (RCM).
Strong organizational skills to give the team direction.
Can start ASAP.
Demonstrable analytical skillset.
Excellent communication Skills.
People Management.

Responsibilities

Provides training, coaching, and mentorship to team members to enhance their skills and performance.
Monitors call status and elevate issues as necessary to ensure timely order fulfillment.
Conducts periodic audits of insurance verification processes to ensure accuracy and compliance.
Managing the day-to-day activities of the team.
Proactive identification of challenges, and solution-oriented approach to problem solving.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Assists in the development and implementation of standardized procedures according to established guidelines
Conducting performance reviews.
Contributing to the growth of the company through a successful team.
Create a pleasant working environment that inspires the team.
May perform any additional responsibilities or special projects as required.
May provide cross-functional support as business needs demand.