RCM Operations & Team Lead

CareDesk; Makati; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

CareDesk is seeking a Client Service Delivery Manager to oversee the overall management and operational success of our RCM teams. You will ensure service delivery meets client expectations and internal performance standards while maintaining strong processes and documentation.

You will lead people management, workflow optimization, and continuous improvement across AR, coding, and related functions, driving performance, training, and collaboration with IT and other departments to support

Qualifications

• 5+ years in Revenue Cycle Management with leadership experience.
• Experience monitoring SLAs, KPIs, and data-driven reporting.
• Familiarity with healthcare billing, coding standards, and regulatory requirements (e.g., HIPAA).
• Proficiency in RCM tools and dashboards (AR tracking, coding performance, SLA monitoring).
• Experience with process improvement and cross-functional coordination.

Responsibilities

• Oversee end-to-end RCM operations across AR, coding, and related functions.
• Coach teams using KPI data and provide real-time feedback.
• Maintain coverage, ensure timely service delivery, and manage escalations.
• Develop training, onboarding, and career development for RCM staff.
• Optimize workflows and SOPs, partnering with IT for technology enablement.
• Foster a strong CareDesk culture and clear communication across departments.

Skills

People management

Operational oversight

KPIs and performance coaching

Leadership and team development

Cross-functional collaboration

Communication skills

Process improvement

Problem solving

Education

Bachelor’s degree in Healthcare Administration, Business, Finance

Master’s degree or certification in RCM/Health Information Management

Tools

Epic or equivalent

Excel

Tableau

Workflow automation platforms

EHR and practice management systems

Job description

CareDesk is seeking a Client Service Delivery Manager to oversee the overall management and operational success of our RCM teams. You will ensure service delivery meets client expectations and internal performance standards while maintaining strong processes and documentation.

You will lead people management, workflow optimization, and continuous improvement across AR, coding, and related functions, driving performance, training, and collaboration with IT and other departments to support