Quality Supervisor: Lead & Develop a High-Performance QA Team

TaskUs; Philippines; On-site; PHP 446,000 - 759,000; Full time

Job summary

TaskUs in the Philippines is seeking a Quality Supervisor to oversee the performance of Quality Analysts and ensure adherence to processes. You will mentor staff, enforce escalation policies, and drive continuous improvement in client issue resolution.

You will lead a high-performing team, set clear goals, and work with direct reports to measure progress, extract insights, and refine QA strategies that align with the company's People First culture.

Qualifications

• Minimum 2 years of people management experience in or outside the BPO sector.
• Ability to think strategically and solve problems creatively.
• Experience giving constructive feedback and implementing action plans.
• Strong understanding of customer confidentiality standards.
• Passion for developing team members’ skills.
• Experience mediating and resolving conflicts.

Responsibilities

• Mentor and develop Quality Analysts' career paths.
• Oversee and enforce escalation channels per procedures.
• Lead a high-performing team to build problem-solving and analytical skills.
• Set ambitious but realistic team goals.
• Collaborate with direct reports on plans and progress tracking.
• Identify actionable insights and shape team strategy.

Skills

People management

Strategic thinking

Feedback & coaching

Confidentiality standards

Team development

Mediation & conflict resolution

Job description

TaskUs in the Philippines is seeking a Quality Supervisor to oversee the performance of Quality Analysts and ensure adherence to processes. You will mentor staff, enforce escalation policies, and drive continuous improvement in client issue resolution.

You will lead a high-performing team, set clear goals, and work with direct reports to measure progress, extract insights, and refine QA strategies that align with the company's People First culture.