Quality Manager, BPO Operations & Process Improvement

TaskUs Outsourcing Philippines, Inc.; Bacoor; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Internal mobility

Professional growth

Job summary

TaskUs Outsourcing Philippines, Inc. seeks a Quality Manager to champion operational excellence and ensure programs meet upper-management quality metrics and SLAs. You will mentor teams and drive continuous improvements across the operation.

You will monitor metrics, conduct audits, develop action plans, and collaborate with QA leaders to resolve issues, delivering Ridiculously Impressive results in a People First culture.

Qualifications

• At least 3 years of quality management experience in a BPO environment (preferred).
• Excellent communication and presentation skills.
• Knowledge of performance data management and analysis.
• Competency in problem-solving and strategic planning.
• Ability to cultivate effective and productive business relationships.
• Strong drive to secure results and achieve excellence.

Responsibilities

• Serve as a mentor to direct reports and consultants to stakeholders to drive quality improvements.
• Support service and process improvement programs and efforts.
• Monitor program metrics, provide operational insights and analyses, and propose improvements.
• Conduct audits, report findings, and propose new systems and policies for continuous improvement.
• Create data-driven determinations for operational success.
• Collaborate with Quality Assurance leaders to resolve quality issues.
• Develop actionable plans to address areas for improvement.

Skills

Communication skills

Presentation skills

Data analysis

Problem-solving

Strategic planning

Relationship building

Results orientation

Job description

TaskUs Outsourcing Philippines, Inc. seeks a Quality Manager to champion operational excellence and ensure programs meet upper-management quality metrics and SLAs. You will mentor teams and drive continuous improvements across the operation.

You will monitor metrics, conduct audits, develop action plans, and collaborate with QA leaders to resolve issues, delivering Ridiculously Impressive results in a People First culture.