Quality Supervisor: Insight & Process Improvement Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Hammerjack Pty Ltd in Manila seeks a Quality Supervisor to lead on-site quality evaluators and drive performance insights across client programs. You will supervise work groups, monitor attendance, train staff, and ensure consistent application of quality processes and certification standards.

You will analyze quality metrics, identify trends, coordinate corrective actions with stakeholders, and support program leadership in delivering high accuracy evaluations and improved outcomes at the

Qualifications

Responsibilities

• Supervise work group, assign tasks, monitor attendance.
• Maintain accurate metrics of direct reports and team performance.
• Analyze quality performance, identify trends, present findings, drive corrective actions.
• Collaborate with stakeholders to implement process improvements.
• Ensure consistent application of quality processes and training across sites.

Job description

Hammerjack Pty Ltd in Manila seeks a Quality Supervisor to lead on-site quality evaluators and drive performance insights across client programs. You will supervise work groups, monitor attendance, train staff, and ensure consistent application of quality processes and certification standards.

You will analyze quality metrics, identify trends, coordinate corrective actions with stakeholders, and support program leadership in delivering high accuracy evaluations and improved outcomes at the