Quality Supervisor & Analytics Lead

cnx; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

cnx Manila is seeking a Supervisor, Quality to lead on-site quality evaluators across client programs. You will supervise daily activities, assign work, track attendance, and support training and performance appraisals to strengthen program accuracy.

You will analyze quality metrics, identify trends, present findings to stakeholders, and drive corrective actions with cross-functional teams. The role emphasizes calibration, process consistency, and the development of staff within a fast-paced

Qualifications

• Experience supervising quality evaluators
• Ability to analyze quality performance and present findings
• Collaborate with stakeholders on improvement plans
• Ensure calibration and training processes

Responsibilities

• Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s)
• Maintain accurate metrics of direct reports and overall team performance
• Conduct analysis on quality performance; identify trends, determine root cause, present findings, and lead corrective action plans
• Evaluate levels of process and staff effectiveness; collaborate with Business stakeholders on improvement actions
• Lead quality task forces with Business stakeholders for the site or client
• Ensure consistent application of quality processes across site including calibration sessions, reviewer oversight, insights and reporting

Skills

Supervision

Team Leadership

Quality Analysis

Data Metrics

Root Cause Analysis

Job description

cnx Manila is seeking a Supervisor, Quality to lead on-site quality evaluators across client programs. You will supervise daily activities, assign work, track attendance, and support training and performance appraisals to strengthen program accuracy.

You will analyze quality metrics, identify trends, present findings to stakeholders, and drive corrective actions with cross-functional teams. The role emphasizes calibration, process consistency, and the development of staff within a fast-paced