Quality Specialist

Newfold Digital; Cebu City; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

HMO Benefits

Punctuality Bonus

Generous Vacation Policy

Job summary

Network Solutions is seeking a dynamic Sales Quality Specialist to join our team in Cebu. The role focuses on evaluating sales interactions, providing feedback to leadership, and ensuring compliance with policies to drive performance and uphold standards.

You will monitor agent behavior, identify improvements, and stay current with all sales processes through training and resources. Integrity and clear communication are essential.

Qualifications

• Understanding of what vital behaviors drive sales performance.
• Excellent verbal and written communication demonstrating diplomacy.
• Highly organized and detail-oriented with strong time management.
• Ability to articulate and deliver feedback effectively.
• Able to learn quickly and adapt to change.

Responsibilities

• Evaluate sales interactions to ensure adherence to the sales consultation process and company policies.
• Provide detailed feedback to sales leadership on interactions, focusing on areas for improvement and best practices.
• Identify and communicate compliance issues related to important company policies.
• Identify and communicate opportunities for leaders to enhance the performance of their teams.
• Monitor agent and team behavior trends, identifying areas for improvement and opportunities for growth.
• Identify, document, and raise agent behavior escalations to leadership.
• Stay current with all sales processes, systems, products, policies and general knowledge by attending training and reviewing resources.
• Act with the highest integrity on behalf of the company to ensure all processes are adhered to.

Skills

Sales performance

Communication skills

Attention to detail

Feedback delivery

Adaptability

Job description

We are seeking a dynamic and motivated Sales Quality Specialist to join our team. The Sales Quality Associate will play a crucial role in ensuring the quality and effectiveness of our sales interactions. This individual will be responsible for evaluating sales interactions, providing constructive feedback to leadership, monitoring compliance with company policies, and identifying opportunities for improvement. The Sales Quality Associate will work closely with sales teams and leadership to drive sales performance and uphold company standards.

Who we are.

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.

What you’ll do:

• Evaluate sales interactions to ensure adherence to our sales consultation process and company policies.

• Provide detailed feedback to sales leadership on interactions, focusing on areas for improvement and best practices.

• Identify and communicate compliance issues related to important company policies.

• Identify and communicate opportunities for leaders to enhance the performance of their teams.

• Monitor agent and team behavior trends, identifying areas for improvement and opportunities for growth.

• Identify, document, and raise agent behavior escalations to leadership.

• Stay current with all sales processes, systems, products, policies and general knowledge by attending all provided training, reviewing all agent resources and materials.

• Act with the highest integrity on behalf of the company to ensure all processes are adhered to

Required Experience and Skills:

• A clear understanding of what vital behaviors drive sales performance.

• Excellent verbal and written communication skills demonstrating a high level of diplomacy.

• High degree of organization, detail-oriented and time management skills.

• Demonstrated ability to articulate and deliver feedback effectively.

• Ability to learn quickly and adapt rapidly to change.

Why you’ll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

#NetworkSolutions

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.