Quality & Reporting Analyst — Data-Driven Insights

American Express Company; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Flexible working model

Career development

Job summary

American Express is seeking a Quality & Reporting Analyst to support operational excellence and compliance. You will generate program-level reports, assess performance, identify risks, and deliver actionable insights that enhance customer experience and business outcomes.

The role emphasizes data analytics, control rigor, and collaboration with leadership to drive improvements across Tele-Acquisition and Tele-Enablement processes in a hybrid work environment.

Qualifications

• Experience analyzing performance metrics and reporting to identify trends and improvement opportunities.
• Strong attention to detail with data integrity and quality outcomes.
• Excellent written and verbal communication with the ability to summarize data.

Responsibilities

• Produce program-level reports to enable data-driven decisions.
• Analyze large datasets to identify patterns and root causes.
• Maintain documentation, reporting routines, and quality scorecards.
• Partner with leadership to translate insights into actions for quality and productivity.

Skills

Data analysis

Quality assurance

Reporting

Excel

PowerPoint

Communication

Attention to detail

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

MS Excel

MS Office

MS Word

Job description

American Express is seeking a Quality & Reporting Analyst to support operational excellence and compliance. You will generate program-level reports, assess performance, identify risks, and deliver actionable insights that enhance customer experience and business outcomes.

The role emphasizes data analytics, control rigor, and collaboration with leadership to drive improvements across Tele-Acquisition and Tele-Enablement processes in a hybrid work environment.