Quality Manager: Lead Process Excellence & Compliance

Scrubbed.net Global Services; San Fernando; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Scrubbed.net Global Services is seeking a Quality Manager to lead the Quality Office, embed a culture of quality, and support the Director of Quality in translating strategy into practice. You will ensure adherence to standards, policies, and regulatory requirements while overseeing quality programs and coaching teams across service lines.

The role involves reporting to senior leadership, developing training content, and driving improvement initiatives to sustain client service excellence.

Qualifications

• Bachelor’s Degree in Accounting is required.
• 6+ years of experience in quality management, audit, accounting, or related field.
• Experience in outsourced professional services is preferred.
• CPA-licensed candidates are strongly preferred.
• Knowledge of quality frameworks (IFRS, US GAAP) is a plus.

Responsibilities

• Support the Director of Quality in implementing the firm‑wide quality strategy, policies, and procedures.
• Oversee day‑to‑day execution of the Quality Management System/Policy across applicable service teams.
• Lead the development, reporting of quality metrics, KPIs, and dashboards.
• Supervise and mentor quality supervisors and analysts, ensuring performance and engagement.
• Review results of quality reviews, audits, and assessments to identify risks and opportunities.

Skills

Analytical thinking

Leadership

Stakeholder management

Communication skills

Education

Bachelor’s Degree in Accounting

CPA-licensed

Job description

Scrubbed.net Global Services is seeking a Quality Manager to lead the Quality Office, embed a culture of quality, and support the Director of Quality in translating strategy into practice. You will ensure adherence to standards, policies, and regulatory requirements while overseeing quality programs and coaching teams across service lines.

The role involves reporting to senior leadership, developing training content, and driving improvement initiatives to sustain client service excellence.