Quality Assistant Manager

ADI Recruitment Inc.; Pasig; On-site; PHP 1,004,400 - 1,339,200; Full time

Job summary

ADI Recruitment Inc. is seeking an experienced Quality Assistant Manager to join our Healthcare BPO operations in Ortigas, Pasig City. This onsite role requires a strong background in quality management, auditing, and people leadership within a US Healthcare account.

You will lead the Quality team, conduct audits, analyze trends, and deliver actionable insights through dashboards and reports. The role also involves coaching staff, driving continuous improvement, and ensuring compliance with

Qualifications

• Bachelor's Degree in any field.
• 3–5 years of experience in a Quality Assistant Manager or similar leadership role.
• Strong background in Quality Assurance, Auditing, and People Management.
• Experience handling US Healthcare accounts in a BPO environment.
• Proven experience creating dashboards and reports from scratch.
• Strong analytical, problem-solving, and stakeholder management skills.
• Willing to work onsite in Ortigas, Pasig City.
• Amenable to a night shift schedule.

Responsibilities

• Lead and manage the Quality team to ensure delivery of quality objectives and client expectations.
• Conduct quality audits, calibrations, and performance reviews.
• Analyze quality trends and identify opportunities for process improvement.
• Develop and maintain dashboards, scorecards, and performance reports.
• Provide coaching and development plans for team members and operational leaders.
• Collaborate with Operations and Training teams to improve customer experience and quality metrics.
• Present quality insights and recommendations to internal and client stakeholders.
• Drive continuous improvement initiatives and ensure compliance with client and company standards.

Skills

Quality Assurance

Auditing

People Leadership

Data Analysis

Dashboard Reporting

US Healthcare BPO

Education

Bachelor's Degree

Tools

Excel

Power BI

Tableau

Job description

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

Job Description

Quality Assistant Manager – Healthcare BPO

Location: Ortigas, Pasig City (Onsite)

Schedule: Night Shift

Employment Type: Full-Time

Job Summary

We are seeking an experienced Quality Assistant Manager to join our Healthcare BPO operations team. The ideal candidate will have a strong background in quality management, auditing, and people leadership within a US Healthcare account. This role is responsible for driving quality performance, managing a team of quality professionals, and delivering actionable insights through data analysis and reporting.

Qualifications

• Bachelor's Degree in any field
• At least 3–5 years of experience as a Quality Assistant Manager or in a similar leadership role
• Strong background in Quality Assurance, Auditing, and People Management
• Experience handling US Healthcare accounts in a BPO environment
• Proven experience in creating dashboards and reports from scratch
• Strong analytical, problem-solving, and stakeholder management skills
• Willing to work onsite in Ortigas, Pasig City
• Amenable to a night shift schedule

Key Responsibilities

• Lead and manage the Quality team to ensure consistent delivery of quality objectives and client expectations
• Conduct quality audits, calibrations, and performance reviews
• Analyze quality trends and identify opportunities for process improvement
• Develop and maintain dashboards, scorecards, and performance reports
• Provide coaching and development plans for team members and operational leaders
• Collaborate with Operations and Training teams to improve customer experience and quality metrics
• Present quality insights and recommendations to internal and client stakeholders
• Drive continuous improvement initiatives and ensure compliance with client and company standards