Quality Manager

Probe CX; Makati; On-site; PHP 1,004,000 - 1,674,000; Full time

Job summary

Probe CX in Makati City seeks a Quality Manager to lead quality governance and drive continuous improvement across operations. This role reports to the Quality Director and aligns operational performance with business goals.

The ideal candidate has 3+ years of leadership in a BPO, will work dayshift NZ/AU hours, and be onsite at Wilcon IT Hub, Makati. Strong ability to drive KPI-based quality initiatives is essential.

Qualifications

• At least 3 years of leadership experience in a BPO setting.
• Willing to work the dayshift (NZ/AU) and onsite in Wilcon IT Hub, Makati.

Responsibilities

• Strategic Quality Planning: Implement and maintain a Quality Management System.
• Process Control and Verification: Define control mechanisms and train teams.
• Client Management: Lead quality discussions with clients and address concerns.
• Talent Management: Oversee resource planning and quality training initiatives.
• Process Excellence: Identify and implement improvements to boost efficiency and customer experience.

Skills

Leadership

Quality governance

KPI tracking

Training programs

Client management

Process improvement

Job description

## Quality ManagerApply: Makati City MNL Philippines: Full time: Posted Today: End Date: October 18, 2026 (29 days left to apply): JR13699At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.We are looking for a**Quality Manager** to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals.**Key Responsibilities:****Strategic Quality Planning*** Implement and maintain a Quality Management System across operations and support teams.* Track KPIs and develop quality processes aligned with performance measures.**Process Control and Verification*** Define process control mechanisms to ensure consistent output and operational stability.* Deliver training programs to support the rollout of new quality frameworks.**Client Management*** Lead quality performance discussions with clients and address operational concerns.* Showcase quality capabilities and industry best practices to clients and prospects.**Talent Management*** Oversee resource planning and quality-related training initiatives.* Promote career development and engagement to reduce attrition**Process Excellence*** Identify and implement improvement opportunities to enhance efficiency and customer experience.* Analyze feedback and collaborate with leadership to drive meaningful change.**Qualifications:*** At least 3 years of leadership experience in a BPO setting* Willing to work on a dayshift (NZ/AU shift) and onsite in Wilcon IT Hub, Makati