Quality Leader for E‑Commerce & Social Media QA

Dencom Consultancy and Manpower Services; Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

A leading consultancy and manpower service in Metro Manila is seeking a Quality Manager to oversee quality performance for e-commerce and social media accounts. The ideal candidate will have extensive BPO experience, strong analytical and leadership skills, and a proven track record in managing QA teams. Responsibilities include developing quality frameworks, analyzing performance data, and ensuring compliance with client standards. This position requires onsite work and flexibility for UK/US shifts.

Qualifications

• Minimum of 3 years BPO experience is required.
• 3 to 5 years of Quality Manager experience in a BPO is required.
• Strong experience managing QA teams and quality programs in a BPO setting.

Responsibilities

• Manage day-to-day Quality Assurance operations for the assigned account.
• Ensure adherence to client-defined quality standards, KPIs, and service level agreements.
• Analyze quality performance data, identify trends, and conduct root cause analysis.

Skills

Analytical skills

Leadership

Stakeholder management

Communication

Presentation skills

Education

At least 2 years of completed college education

Job description

A leading consultancy and manpower service in Metro Manila is seeking a Quality Manager to oversee quality performance for e-commerce and social media accounts. The ideal candidate will have extensive BPO experience, strong analytical and leadership skills, and a proven track record in managing QA teams. Responsibilities include developing quality frameworks, analyzing performance data, and ensuring compliance with client standards. This position requires onsite work and flexibility for UK/US shifts.