Quality & Knowledge Management Lead

Cardinal Health, Inc.

Taguig

On-site

PHP 1,500,000 - 2,100,000

Full time

7 days ago

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Job summary

Cardinal Health, Inc. is seeking a Manager to lead Quality Management and Knowledge Management initiatives in the Philippines.

The role emphasizes establishing governance, driving audits, and delivering actionable insights to improve operational effectiveness. You will coach teams, partner with Operations, Risk & Controls, and Business Leaders, and deliver executive dashboards showing quality and knowledge metrics.

Qualifications

Open to internal employees who have been in P3/P4/M1/M2 level for a minimum of 1 year.
Experience leading quality governance and knowledge management initiatives.

Responsibilities

Lead Quality Management Leadership: establish governance, audit methodologies, and scorecards.
Oversee Audit Oversight: monitor audits, coverage, and calibration of findings.
Analyze Performance Analytics: identify defects and risks, translate findings into actions.
Lead Root Cause Analysis: investigate failures and develop corrective actions.
Drive Continuous Improvement: track plans and measure impact.
Lead Knowledge Management Leadership: govern content lifecycle and standards.
Ensure Content Quality & Accuracy: audits, reviews, and removal of outdated content.
Foster Knowledge Utilization: improve search, adoption, and self-service.
Partner in Business Partnership: collaborate with Operations, Risk & Controls, and leaders.
Develop executive reporting: dashboards and data-driven recommendations.