Quality & Insights Analyst — Drive Data-Driven Improvements

Asurion; Mabalacat; On-site; PHP 420,000 - 640,000; Full time

Job summary

Asurion in Clark Freeport is seeking a Quality & Insights Analyst to support data-driven decision making by assessing process quality, analyzing operational and customer data, and translating findings into actionable insights.

You will design and execute quality review programs, develop dashboards, document findings, and partner with cross-functional teams to implement improvements that boost efficiency, compliance, and customer experience.

Qualifications

• Design and execute quality review programs.
• Analyze datasets to identify trends and defects.
• Develop dashboards and recurring performance reports.
• Document findings and recommend improvements.
• Partner with teams to implement corrective actions.
• Track outcomes and validate improvement impact.

Responsibilities

• Design and execute quality review programs.
• Analyze datasets to identify trends and defects.
• Develop dashboards and recurring performance reports.
• Document findings and recommend improvements.
• Partner with teams to implement corrective actions.
• Track outcomes and validate improvement impact.

Skills

Excel pivot tables

SQL

BI tools

Quality metrics

Data validation

Statistics & visualization

Education

Bachelor’s degree in analytics or related field

Tools

BI tools

Job description

Asurion in Clark Freeport is seeking a Quality & Insights Analyst to support data-driven decision making by assessing process quality, analyzing operational and customer data, and translating findings into actionable insights.

You will design and execute quality review programs, develop dashboards, document findings, and partner with cross-functional teams to implement improvements that boost efficiency, compliance, and customer experience.