Remote-Ready Quality & Insights Manager

Asurion; Cebu City; On-site; PHP 669,600 - 892,800; Full time

Job summary

Asurion is seeking a Quality & Insights Manager based in Cebu City. This role involves leading initiatives that uphold quality standards and developing a team of Quality Coaches and Analysts.

The ideal candidate will excel in managing quality operations, facilitating training sessions, and collaborating with stakeholders to enhance customer experience. Key responsibilities include performance measurement and continual improvement of quality programs.

Join us to make a significant impact in driving quality excellence.

Qualifications

• Experience in quality management and assessment.
• Strong skills in team leadership and development.
• Ability to build and improve quality initiatives.

Responsibilities

• Lead a team focused on quality and insights.
• Develop performance metrics to enhance customer experience.
• Conduct training and strategy sessions on quality standards.

Skills

Leadership

Performance measurement

Quality assessment

Training development

Collaboration

Job description

Asurion is seeking a Quality & Insights Manager based in Cebu City. This role involves leading initiatives that uphold quality standards and developing a team of Quality Coaches and Analysts.

The ideal candidate will excel in managing quality operations, facilitating training sessions, and collaborating with stakeholders to enhance customer experience. Key responsibilities include performance measurement and continual improvement of quality programs.

Join us to make a significant impact in driving quality excellence.